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Graduate Advisor

Employer
Confidential
Location
Lancashire
Salary
20000.00 - 22000.00 GBP Annual
Closing date
2 Sep 2022
Connections Recruitment is working in partnership with a leading education provider to identify Graduate Advisors to manage queries from existing and prospective students.

The position will involve providing exceptional customer service, acting as the first point of contact, and dealing with enquiries by phone, webchat and email.

Manage all queries from existing students and proactively enrol students in courses and exams
Assisting with queries relating to the website and mobile app
Maintaining and improving student satisfaction, assisting with online or client reporting queries
Manage student complaints accordingly and complete administrative duties such as processing payment plans and refer a friendsA clear pathway to progress into senior leadership and management roles, GBP20,500 starting salary with the opportunity for progression to higher bands available within the department.
36 days annual leave + Study Support, Employee Assistance Programme, Health Screening, Private Medical Insurance, Sick Pay, Income Protection Insurance, Pension, Life Assurance, Staff Discount Scheme, Tastecard, Cycle to work & Season Ticket Loan Scheme

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