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Apprentice Technical Sales Advisor

Welsh Government
PHC Parts 325 - 327 North Road Cardiff Cardiff CF14 3BP
National minimum wage
Closing date
16 Aug 2022

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Job Details

About the apprenticeship


• Advising customers
• Processing orders
• Receiving stock and locating in warehouse
• Showroom and Trade Counter upkeep and branch
household duties
• Additional projects to include working with Microsoft Excel
and Word
• Attending and helping with trade professional events
• Increasing existing customer base

Additional information

PHC Parts are looking for an enthusiastic apprentice Technical Sales Advisor who has the ability to multi-task and offer help to other staff members, as well as liaising with new and existing customers.
You will need to be polite and have the ability to pick up processes quickly, including: receiving and storing stock in a warehouse environment, technical requirements and parameters of products that are sold. You will be working with the computer sales operating system, handling customer enquiries in our showroom and trade counter environment as well as corresponding by email and telephone.

Future prospects:
This role offers fantastic career opportunities with our business in addition to gaining excellent personal development skills and knowledge in the field of business, sales and warehousing operations.

Training to be provided
• NVQ Level 2 Customer Service Practitioner (or equivalent)
• Full on the job training and support
• Monthly visits from an Assessor
• Essential Skills Wales - Application of Number, and Communication - depending on your prior GCSE results.



• Computer literate
• Reading and writing
• Basic mathematics skills
• Enthusiastic
• Able to listen and to adapt
• Willing to learn and work as a team


Applicants for this role should ideally have GCSEs in the A*-D range, including Maths and English (or equivalent).


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
The CADCentre (UK) Ltd

Customer Service

About the employer

PHC Parts
325 - 327 North Road
CF14 3BP

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Successful candidates will be contacted to arrange interview.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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