Salary: GBP21k per year
Established in 2003, the leading service provider in the rehabilitation and case management arena is now looking for a Clinical Assistant to join their team in Croydon or Manchester. Providing services to the insurance, corporate and legal sectors, the company assists injured and ill individuals to recover and return to work or their pre-injury condition. They are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. They deliver added value to their clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.
The company is seeking multiple Clinical Assistants on a permanent full-time basis to join their Corporate Health department, to provide rehabilitation administration support to their team of Rehabilitation Case Managers. Their team of Clinical Assistants support their services through regular liaison with patients, customers, and treatment providers, via phone, email, and text message.
The role provides exposure to case management processes and incorporates some customer experience support, through dealing with incoming complaints and feedback from patients and/or customers. This role will therefore suit individuals with excellent verbal and written communication skills, great attention to detail and those who are able to organise their time effectively to manage competing and often changing priorities.
This role offers a great opportunity to anyone who is looking to start a career in case management or healthcare in general (outside of a hands-on role). The company provides supportive ongoing CPD and training opportunities, clinical escalations and case support - you will be made to feel an integral part of the team! They work collaboratively with staff to produce tailored development plans that help to advance their careers and have many success stories that they can share of their staff's progression within the business and across the industry!
The day-to-day role includes: handling calls from patients, customers or treatment providers; dealing with queries relating to the status of a case, a recent treatment referral or booking in a clinical assessment; supporting the Absence Management services with processing new referrals and contacting clients and customers to arrange appropriate clinical assessments; supporting the Customer Experience Consultant with capturing patient and customer feedback.
Deciding and Initiating Action
Working with People
Adhering to Principles, Practices & Values
Presenting & Communicating Information
Applying Expertise & Technology
Planning and Organising
Delivering Results & Meeting Customer Expectations
Coping with Pressures & Setbacks
Persuading and Influencing
Relevant Clinical Degree (Sports Therapy/Sports Rehab/Occupational Therapy/Psychology)
Experience of investigating and resolving complaints, and knowledge of FCA (Financial Conduct Authority) regulations (preferred but not essential)
Industry experience - Health Insurance, Absence Management, etc. (preferred but not essential)
Competitive salary with annual pay review
Employee referral bonus - GBP1250
25 days holiday plus Bank Holidays
Flexible working arrangements available including some home working
Company pension - 6% employer contribution following probation
Cash Plan access, with various levels of cover
Cycle to Work scheme
Online yoga and monthly Wellbeing webinars
Robust & experienced case management team on hand to support (multi-disciplinary)
Commitment to CPD, staff development and growth
Professional memberships sponsored under permanent contracts
The successful candidate will be passionate about delivering excellent customer service.
The company is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
All successful candidates will be subject to DBS checks.
Sounds interesting? Click APPLY to send your CV for immediate consideration.
Candidates with previous experience or job titles including; Sports Therapy, Medicine, Nursing, Healthcare, Occupational Therapy, Physical Therapy, Rehabilitation, Medical Claim, Insurance Claims may also be considered for this role.