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Apprentice Service Administrator

Employer
Lookers - Volkswagen Blackburn
Location
Blackburn
Salary
6.50 GBP Hourly
Closing date
4 Sep 2022

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Specialism
Administration
Sector
Accounting
Role Type
Graduate, Other work and training
Start Date
Immediate
Duration
Permanent
Lookers Volkswagen centre is situated in Blackburn selling around 2,300 approved new and used cars per year, it also services and maintains more than 2,000 cars per year too. Our centre employees dedicated staff covering all aspects of sales, service, parts, admin, accounts and reception.

This is an exciting opportunity for an ambitious, articulate person to join our team as an Apprentice Service Administrator. You will need to have excellent communication skills, a desire to provide exceptional customer service and the ability to build relationships with a vast range of customers from all walks of life.

We have a vacancy for an Apprentice Service Administrator to join our dynamic team to work in our very busy administration department at our Blackburn Volkswagen centre. Working Monday - Friday - 40 hours per week Monday to Friday 9.00a.m- 5.00p.m.

The day to day job role will cover all aspects of administration to include;

Daily banking

Creating & amending customer details & vehicle records

Daily reporting extracts then emailing to senior management team

Entering, extracting and co ordinating various Volkswagen online portals

Working alone side the management team across the division for updates

Data cleansing

Daily post - stationary ordering

Training on Kerridge - CRM ( Customer Relationship Management ) and DMS systems
To comply with the Health & Safety policy and good practices
To promote safe working practices
To participate in regular staff meetings/events and training
To adhere to the company's policies and procedures

Skills Required
Excellent organisational skills,
Great communicator
Team worker
Excellent telephone manner and customer handling skills.
IT literate

Personal Qualities
Friendly
Sociable
Attention to detail
Professional smart appearance
Good time keeper
Calm under pressure
Willingness to learn
Personal responsibility and resilience

As an apprentice you will be included on a L3 Business Administrator Apprenticeship standard with Babcock Training. This will involve one to one training with a Regional Trainer who will meet with you on a regular basis.

Whilst on the apprenticeship you will be entitled to an NUS card

Apprenticeship standards L3 Business Administrator

Apprenticeship standards are aimed at developing skills within the Apprentices chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English.

Once the apprentice has completed a minimum of 12 months training and the employer and Babcock regional trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role.

Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.

The Apprenticeship National Minimum Wage guide (ANMW):

This vacancy may close earlier than the dates advertised so please apply early to avoid disappointment.

Job Type: Apprenticeship

Salary: GBP6.50 per hour

Schedule:
Monday to Friday

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