Do you have excellent communication and interpersonal skills? Are you highly organised, efficient and confident? Can you identify and solve problems quickly and calmly? Would you thrive on the responsibility of overseeing the day-to-day operations of a busy building? Would you enjoy offering excellent service to a wide range of customers as part of our Front of House team? Are you looking for a job that allows you learn new skills and gain a qualification?
We are delighted to offer the opportunity for six Operations Apprentices to join our highly experienced and friendly Audience Services and Operations team. This is a fantastic opportunity for those looking for hands-on building operations and customer service experience in one of the most well-known theatre companies in the ; An RSC Apprenticeship provides an alternative and supportive way of accessing a career in theatre. This scheme will focus on the development of operations and customer service skills through a mix of work-based learning and coursework, allowing you to develop your practical ability and recognise your potential. As part of this 2-year apprentice programme you will work towards the successful completion of a Level 3 Customer Service Practitioner apprenticeship, with an additional unit focusing on principles of the creative and cultural sector'. This will enable you to gain a wide range of skills and techniques used in building management and Front of House ; As an Operations Apprentice, you will support day-to-day activity across a number of public and non-public venues, act as the Person-in-Charge for various sites, being solely responsible for the delivery of efficient operations at those times, ensuring that staff and visitors receive a world class visitor experience, whilst always also ensuring their safety and security. You will also take on a supervisory role, alongside the Duty Manager, for RSC performances.Criteria for this role includes:
What's in it for me?
- You must be able to meet specific entry requirements of the apprenticeship and we will prioritise applicants eligible to government funding for their apprenticeship and for this the following will be required:
- You must have lived in the UK or in the European Economic Area (EEA) for the last 3 years
- Be a resident of the UK for the entire duration of the program
- If you already have a degree, or are studying towards a degree, in the same field or a related one, you will not be eligible to this ;
- Not be registered to study on a UK government funded course ending August 2022 or later
- You will be required to undertake studying and assessments required to complete the apprenticeship. This may involve an end point assessment.
- You must have a commitment to incorporated qualifications for example, Maths and English functional skills if you don't already have them or of equivalence.
- You must have the commitment to work flexibly as part of the team
- 20% dedicated training time, which is a combination of in-house training and training from an external supplier
- A dedicated apprenticeship mentor who will tailor your learning experience
- The opportunity to shadow other departments to expand your overall knowledge of theatre craft
Working hours will be a yearly average of 40 hours per week (scheduled in advance), 5 days out of 7, including regular evening and weekend work. The salary for this position will be GBP20,592 per annum, and all relevant training and training materials will be fully funded by the ;The closing date for applications is midnight on 7 August. Open Assessment Centres will be held on the 9 and 10 August at the Royal Shakespeare Theatre in ;All applications should be made online using the RSC website. Please visit Apprenticeships Royal Shakespeare Company ( ) for further information on apprenticeships. If you have any questions, please email are committed to building a diverse workforce and welcome applications from all individuals who are qualified for the ;The Royal Shakespeare Company (no. 212481) is a registered charity.