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Data Systems Support Officer Apprentice

Avon Fire Authority
Service Headquarters, Temple Back, Bristol, BS1 6EU
£21,156.00 annually
Closing date
23 Aug 2022

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Role Type
Apprenticeship, Degree
Start Date
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What will the apprentice be doing?

Daily duties:
  • Help to resolve technical data requirements and problems by working collaboratively and maintaining effective communication with the IT, system administrators and Unit and systems users.
  • Be responsible for systems development, evaluation and implementation.
  • Produce and maintain guidance manuals and other documentation in a variety of media formats to support managing and using databases.
  • Provide a support desk facility for stakeholders to meet user requirements and to maintain the integrity of the databases.
  • Provide or arrange ongoing training and support to users of databases, to keep abreast of developments and to maintain skills in inputting and accessing relevant information.
  • Carry out routine data audits and regular quality checking on databases.
  • Ensure Quality Assurance processes are in place and adhered to.
  • Administer system security arrangements.
  • Ensure the computerised systems and records comply with corporate IT, systems administrators and GDPR requirements.
  • Assist with the production, interpretation and analysis of reports, statistics and other information relating to the work of the Service, and provide reports as required.
  • Lead or participate in project groups, internally or externally, concerned with new or improved IT systems and processes, or to address common issues.
  • To assist with ensuring that the latest versions of databases are tested and implemented as appropriate.
  • Liaise and work collaboratively with other Fire & Rescue Services and software providers.
  • Work as part of a wider team within the Service as required to help ensure priorities and deadlines are met.
  • Design, build and implement data collection systems to increase efficiency, effectiveness and data quality as required to by specific projects or made capable through system developments.
  • As a systems specialist you will be required to hold informed discussions with relevant stakeholders at all levels to articulate how the systems can be used and applied, and to manage expectations.
  • Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.

What training will the apprentice take and what qualification will the apprentice get at the end?
  • Degree Apprenticeship - Digital and Technology Solutions Specialist.
  • BSc (Hons) Level 6.
  • One study day per week at University Centre Weston (UCW) based at the Winter gardens, Weston-super-Mare.
  • On the job training and support from your team and mentor at work.
  • Workplace assessment visits from your UCW tutor.

What is the expected career progression after this apprenticeship?

Potential for a full time job offer, however this is not guaranteed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Problem solving skills


GCSE or equivalent English (Grade 4/C or equivalent) Essential
GCSE or equivalent maths (Grade 4/C or equivalent) Essential
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