What will the apprentice be doing?
What training will the apprentice take and what qualification will the apprentice get at the end?
- Help to resolve technical data requirements and problems by working collaboratively and maintaining effective communication with the IT, system administrators and Unit and systems users.
- Be responsible for systems development, evaluation and implementation.
- Produce and maintain guidance manuals and other documentation in a variety of media formats to support managing and using databases.
- Provide a support desk facility for stakeholders to meet user requirements and to maintain the integrity of the databases.
- Provide or arrange ongoing training and support to users of databases, to keep abreast of developments and to maintain skills in inputting and accessing relevant information.
- Carry out routine data audits and regular quality checking on databases.
- Ensure Quality Assurance processes are in place and adhered to.
- Administer system security arrangements.
- Ensure the computerised systems and records comply with corporate IT, systems administrators and GDPR requirements.
- Assist with the production, interpretation and analysis of reports, statistics and other information relating to the work of the Service, and provide reports as required.
- Lead or participate in project groups, internally or externally, concerned with new or improved IT systems and processes, or to address common issues.
- To assist with ensuring that the latest versions of databases are tested and implemented as appropriate.
- Liaise and work collaboratively with other Fire & Rescue Services and software providers.
- Work as part of a wider team within the Service as required to help ensure priorities and deadlines are met.
- Design, build and implement data collection systems to increase efficiency, effectiveness and data quality as required to by specific projects or made capable through system developments.
- As a systems specialist you will be required to hold informed discussions with relevant stakeholders at all levels to articulate how the systems can be used and applied, and to manage expectations.
- Carry out any additional responsibilities as reasonable and appropriate, as agreed with line manager.
What is the expected career progression after this apprenticeship?
- Degree Apprenticeship - Digital and Technology Solutions Specialist.
- BSc (Hons) Level 6.
- One study day per week at University Centre Weston (UCW) based at the Winter gardens, Weston-super-Mare.
- On the job training and support from your team and mentor at work.
- Workplace assessment visits from your UCW tutor.
Potential for a full time job offer, however this is not guaranteed.
Requirements and prospects Desired skills and personal qualities
Communication skills, IT skills, Problem solving skills Qualifications
GCSE or equivalent English (Grade 4/C or equivalent) Essential
GCSE or equivalent maths (Grade 4/C or equivalent) Essential