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Customer Service and Sales Apprentice

Employer
Welsh Government
Location
Cenik Chemicals Limited 25 Headlands, Hayes Road Sully Vale Of Glamorgan Vale of Glamorgan CF64 5QH
Salary
•Under 18 (first year) - £12,500 •Aged over 18 (first year) - £12,500 •Aged 19-22 (first year) -
Closing date
19 Aug 2022

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Job Details

About the apprenticeship

Duties

The responsibilities include, but not limited to:
• Providing exceptional customer service and support
• Building business relationships and communicating on variety of levels. Understanding international business operations
• Preparation of documents (mainly in Word, PowerPoint or Excel)
• Administrative support
• Sales negotiation
• Customer engagement
• Asking questions and listening to customers
• Communication using telephone and email
• Attending trade events

Additional information

Company
Cenik's mission is to provide seamless supply of chemical products in the most economical and environmentally friendly manner. We specialise in sourcing and delivery of hard-to-find specialty and fine chemicals for our customer all over the world.

Future Prospect
• Successful apprentices will have the opportunity to progress within the business. This will include a salary increase.
Things to consider
• All candidates that successfully reach the interview stages will be required to provide a 10minute presentation as part of the recruitment process.
• To successfully complete the apprenticeship, you will be required to complete an end point assessment and reflective discussion.

Requirements

Skills

• Be ambitious and keen to progress
• A passion for learning
• Be committed to doing the best
• Have a strong work ethic
• Organised and good attention to detail
• Be hard working and looking for variety and a fast-paced working environment

Desired Skills
• Computer literacy - Microsoft Office (Word, Excel, PowerPoint), Outlook, Windows
• Demonstratable excellent communication skills, being confident to handle email, telephone, and face-to-face interactions.
• Excellent people skills

Qualifications

GCSEs or equivalent in English, Maths and Science (Grades C/4 or above).

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Apprenticeship Learning Solutions Ltd

Training provider course:
Apprenticeship in Insurance Level 3

About the employer

Cenik Chemicals Limited
25 Headlands, Hayes Road
Sully
Vale Of Glamorgan
Vale of Glamorgan
CF64 5QH

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

1. Telephone Interview 2. Video Interview Face to face interview

Company

Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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