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IT Technical Support Apprentice

QA Apprenticeships
£12,000 per annum.
Closing date
10 Sep 2022

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Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
12-18 months
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Job Details

Employer description:

Our Client is a long-established and rapidly growing Managed Service Provider who prides themselves on high customer satisfaction and the latest technology solutions. They operate a fun friendly working environment to ensure that their employees enjoy what they do!


Our Client has a fantastic opportunity to start your career within IT.

You will get full training and support, which will be given throughout the apprenticeship by your employer and QA your innovative apprenticeship provider. 

Main responsibilities: [This role will involve the following:]

  • Assisting clients on their busy helpdesk working through the ticketing system and taking calls.
  • Attending client sites alongside their engineers to assist with client issues and installations of IT & VoIP Equipment.
  • Repairing hardware on laptops, desktops & servers where required.
  • Maintaining cloud systems including M365 & our bespoke VoIP platform.
  • Installing, updating, and maintaining a wide variety of software for clients. 

Key skills and quality requirements:

  • A passion for IT and Tech
  • Telephone skills
  • Keen to Learn
  • Proactive and self-motivated
  • Basic understanding of IT Networks
  • Full UK Driving Licence (Not essential)

As well as:

  • Passionate about IT 
  • Team player
  • Focused
  • Dedicated

Entry requirements: 

The entry requirements for this Azure Cloud Support Specialist programme are as follows: 

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject 
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:


Through reaching certain milestones, you'll have the opportunity to increase your salary. [all details will be discussed upon interview]

Future prospects:

Future growth within the company to continue developing your career long-term.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 


QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management


Find Us
Rath House 55-65 Uxbridge Road
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