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Trade Counter Sales Apprentice

Welsh Government
Howdens Joinery Ltd Howdens Joinery, Unit 8-10 Bulwark Industrial Estate, Bulwark Chepstow Monmouthshire NP16 5QZ
£15,000 per year
Closing date
21 Aug 2022

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Job Details

About the apprenticeship


● To provide excellent levels of customer service and deal with enquires in a courteous, professional and knowledgeable way
● To achieve and exceed individual targets to accomplish the depot targets, while building strong relationships with new and existing customers
● To effectively communicate and sell/upsell the full range of products and services offered by the company (face to face and via telephone)
● To generate and chase leads
● To correctly process sales for customers using the in store payment systems, quoting correct pricing, delivery date and stock requirements. Ensuring all documents are filed correctly
● To assist in the depot warehouse as and when necessary
● To ensure a safe and comfortable environment is maintained for customers and employees within the Depot and to ensure 100 % compliance with Health & Safety Regulations and expectations

This is not intended to be an exhaustive list of responsibilities, but outlines the main points of the role.

Additional information

Our Trade Sales Counter Person is the first point of contact at the counters in our depots. They assist our customers while selling and upselling the company's range of products and services and provide excellent customer services and have extensive knowledge of Howdens products.



● Positive customer feedback and progress through 1-2-1 reviews
● Clear communication skills, with customers when interacting face to face and over the telephone.
● Negotiate with customers in order to upsell and supply products at the best price possible to both Howdens and the customer

Key Challenges

● To continually develop on your product knowledge and tailoring your approach to each customer in order to deliver the best service possible
● To actively manage your account base, lead bank and account recruitment with the aim of exceeding company targets
● Organise and prioritise own work load, ensuring that customers are greeted and served in a timely manner.

About You

● Experience of working in either a retail or similar customer service environment is desirable
● The ability to be flexible in your approach from day-to-day workload and multi-tasking different workloads
● Able to communicate in a pleasant, friendly manner and clearly articulate Howdens Joinery products to the trade and public
● You will have effective team work and problem solving skills


GCSE Maths and English Grades A-D


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Apprenticeship Learning Solutions Ltd

Training provider course:
Trade and Business Services Level 2

About the employer

Howdens Joinery Ltd
Howdens Joinery, Unit 8-10
Bulwark Industrial Estate, Bulwark
NP16 5QZ

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Suitable applicants will be contacted for interview arrangements


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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