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IT Apprentice

Employer
NHS England Apprenticeships
Location
Southampton
Salary
Competitive salary
Closing date
21 Aug 2022

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Job Details

Job summary

Hedge End Medical Centre is looking for an IT Apprentice to join our team. The Practice is committed to delivering high quality patient care which requires us to have a supportive and cohesive team. We are a training practice and are keen to nurture new team members, enabling them to reach their full potential and nearly all our apprentices go on to have a career at the Practice. Full training will be given for this post but a basic IT knowledge would be helpful. Our new apprentice will work 30 hours per week.

Main duties of the job

Reporting to the Technical Lead, our new IT Apprentice will provide technical and administrative support to make sure the practice's computer systems are safe and efficient. They will help in training new staff members to use our computer programmes and assist with day-to-day IT problems encountered by all staff. Maintaining full confidentiality they will manage and report on patient data and assist in the background running of the Practice.

About us

The Practice is situated in the village of Hedge End, which has excellent amenities, schools, housing and transport links. We are a few minutes from junctions 7 and 8 of the M27.

Our list size is just over 18000 and our patients are concentrated in Hedge End and Botley. Our aim is to provide high quality, accessible medical care to our patients, whilst maintaining a supportive and pleasant working environment for clinicians and staff.

The history of the Practice goes back to 1959 when a house was built at 26 Lower Northam Road and the founding GP commenced practicing. In 1988 number 24 was purchased and the Medical Centre was established by converting and joining the two houses. Number 28 was later purchased and opened in March 1995.

We are part of Hampshire and Isle of Wight Integrated Care Board and offer Primary Medical Services to our patients.

We are a Training practice, and support Registrar doctors and also teach medical students from Southampton School of Medicine.

The practice has six Partners. The current Partnership team is Dr Hollands, Dr Cropley, Dr Karl Graham, Dr Heal, Dr Yates and Dr Daniel Graham.

We employ eight salaried GPs, three Advanced Nurse Practitioners, a Nursing team of nine, and an admin team of over forty.

The practice uses Emis as a clinical system. We are paper light, so scan all incoming correspondence onto patient's medical records.

Date posted

09 August 2022

Pay scheme

Other

Salary

£4.81 an hour

Contract

Apprenticeship

Duration

1 years

Working pattern

Part-time

Reference number

A0872-22-6715

Job locations

24 Lower Northam Road

Hedge End

Southampton

SO30 4FQ

Job description

Job responsibilities

Job Title: IT Apprentice

Accountable to: Technical Lead

Terms of Reference: To ensure and monitor the efficient, safe, and continual operation of the practice's computer systems and assist in the background running of the practice.

MAIN RESPONSIBILITIES

1 Technical Support

1.1 Investigate and resolve problems in the day-to-day use of computers, printers and other IT related equipment and network.

1.2 To be the first point of contact with the helpdesks of the clinical and other system suppliers.

1.3 Chase up any outstanding calls that have previously been logged and not dealt with.

1.4 Report to the Technical Lead any significant events relating to the IT systems.

1.5 Maintain an up-to-date hardware and software inventory

2 Administrative Support

2.1 Maintain staff password security, adding new members of staff and deleting ex-members of staff.

2.2 Arrange for new staff members to be set up with NHS email accounts and help to set the account up.

2.3 Run searches and reports as defined by the Technical Lead or the Practice Manager.

2.4 Patient communication by post, telephone, and email

2.5 Data entry for patient records

2.6 Maintain guidelines for data entry and create new ones where needed.

2.7 Assist in the maintenance of data quality.

2.8 Provide support to the Technical Lead in Data Manipulation

2.9 Re-assign results to Drs if they are covering for another Dr who is on annual leave

2.10 Transfer E-prescriptions and tasks from one Doctor to another.

2.11 Maintain the practice website content as defined by the Technical Lead or the Practice Manager.

2.12 Identify areas for development and enhancement of the clinical and other systems to ensure both ease of use and optimum data quality.

3 Training Staff

3.1 Train new members of staff to be able to use windows, e-mail and basic EMIS.

3.2 Train existing staff on any new software installed by the practice.

4 Other

4.1 Training

Be prepared to attend training courses and user groups, which may be off site

4.2 Staff Meetings

Attend and take an active part in staff meetings.

4.3 Appraisal

To be appraised by the Technical Lead.

Health and Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:

· Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

· Making effective use of training to update knowledge and skills

· Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

· Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

· Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

· Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

· Work effectively with individuals in other agencies to meet patients needs

· Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

· Communicate effectively with other team members

· Communicate effectively with patients and carers

· Recognize people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

· Apply practice policies, standards and guidance

· Discuss with other members of the team how the policies, standards and guidelines will affect own work

· Participate in audit where appropriate.

This Job Description will be reviewed periodically and may be amended according to the requirement of health care policies and job requirements. It is intended as a guide to the range of duties covered and should not be regarded as an inflexible specification and is not intended to be exhaustive.

Job description

Job responsibilities

Job Title: IT Apprentice

Accountable to: Technical Lead

Terms of Reference: To ensure and monitor the efficient, safe, and continual operation of the practice's computer systems and assist in the background running of the practice.

MAIN RESPONSIBILITIES

1 Technical Support

1.1 Investigate and resolve problems in the day-to-day use of computers, printers and other IT related equipment and network.

1.2 To be the first point of contact with the helpdesks of the clinical and other system suppliers.

1.3 Chase up any outstanding calls that have previously been logged and not dealt with.

1.4 Report to the Technical Lead any significant events relating to the IT systems.

1.5 Maintain an up-to-date hardware and software inventory

2 Administrative Support

2.1 Maintain staff password security, adding new members of staff and deleting ex-members of staff.

2.2 Arrange for new staff members to be set up with NHS email accounts and help to set the account up.

2.3 Run searches and reports as defined by the Technical Lead or the Practice Manager.

2.4 Patient communication by post, telephone, and email

2.5 Data entry for patient records

2.6 Maintain guidelines for data entry and create new ones where needed.

2.7 Assist in the maintenance of data quality.

2.8 Provide support to the Technical Lead in Data Manipulation

2.9 Re-assign results to Drs if they are covering for another Dr who is on annual leave

2.10 Transfer E-prescriptions and tasks from one Doctor to another.

2.11 Maintain the practice website content as defined by the Technical Lead or the Practice Manager.

2.12 Identify areas for development and enhancement of the clinical and other systems to ensure both ease of use and optimum data quality.

3 Training Staff

3.1 Train new members of staff to be able to use windows, e-mail and basic EMIS.

3.2 Train existing staff on any new software installed by the practice.

4 Other

4.1 Training

Be prepared to attend training courses and user groups, which may be off site

4.2 Staff Meetings

Attend and take an active part in staff meetings.

4.3 Appraisal

To be appraised by the Technical Lead.

Health and Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:

· Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

· Making effective use of training to update knowledge and skills

· Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

· Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

· Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

· Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

· Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

· Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision

· Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

· Work effectively with individuals in other agencies to meet patients needs

· Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

· Communicate effectively with other team members

· Communicate effectively with patients and carers

· Recognize people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

· Apply practice policies, standards and guidance

· Discuss with other members of the team how the policies, standards and guidelines will affect own work

· Participate in audit where appropriate.

This Job Description will be reviewed periodically and may be amended according to the requirement of health care policies and job requirements. It is intended as a guide to the range of duties covered and should not be regarded as an inflexible specification and is not intended to be exhaustive.

Person Specification

Qualifications

Essential

  • GCSE Maths and English grade C or above (or equivalent)
  • IT Literate


Knowledge and skills

Essential

  • Basic IT knowledge
  • Good at multitasking
  • Attention to detail
  • Excellent interpersonal skills
  • Excellent organisational skills
  • Good verbal and written communication skills
  • Good computer skills
  • Ability to work on own initiative
  • Teamworking skills


Experience

Desirable

  • Experience of working in the NHS


Personal Styles and Behaviour

Essential

  • Ability to work under pressure
  • Able to work for the benefit of the team
  • Adaptability
  • Approachable and patient


Other requirements

Essential

  • Commitment to high quality patient care, customer service and efficiency in all aspects of the Surgery's operations
  • Evidenced commitment to equality and diversity

Person Specification

Qualifications

Essential

  • GCSE Maths and English grade C or above (or equivalent)
  • IT Literate


Knowledge and skills

Essential

  • Basic IT knowledge
  • Good at multitasking
  • Attention to detail
  • Excellent interpersonal skills
  • Excellent organisational skills
  • Good verbal and written communication skills
  • Good computer skills
  • Ability to work on own initiative
  • Teamworking skills


Experience

Desirable

  • Experience of working in the NHS


Personal Styles and Behaviour

Essential

  • Ability to work under pressure
  • Able to work for the benefit of the team
  • Adaptability
  • Approachable and patient


Other requirements

Essential

  • Commitment to high quality patient care, customer service and efficiency in all aspects of the Surgery's operations
  • Evidenced commitment to equality and diversity


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hedge End Medical Centre

Address

24 Lower Northam Road

Hedge End

Southampton

SO30 4FQ

Employer's website

https://www.hedgeendmedicalcentre.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hedge End Medical Centre

Address

24 Lower Northam Road

Hedge End

Southampton

SO30 4FQ

Employer's website

https://www.hedgeendmedicalcentre.co.uk/ (Opens in a new tab)

Company

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