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Digital Apprentice

Welsh Government
Sport Wales National Centre Sophia Gardens Cardiff Cardiff CF11 9SW
£23,184 per year
Closing date
22 Aug 2022

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Role Type
Apprenticeship, Higher
Start Date
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Job Details

About the apprenticeship


Provide high quality first line technical support to computer users in a professional and efficient manner.
Take ownership of user problems and be proactive when dealing with user issues
Document all calls accurately on the call logging system and maintain documentation.
Respond to requests and change enquiries from users.
Support users in the use of computer equipment by providing necessary training
Allocate more complex service issues to the relevant member of the Digital Estates team.
Installation of computer hardware, software and data communications where required.
Help develop a culture of customer focus and collaboration within the directorate
Provide proactive technical guidance and support for internal & external events
Provide some technical support on the development of websites, software tools and systems where appropriate
Develop and upload digital content
Proactively advocate for user needs when helping to develop digital solutions
Fulfil responsibilities which contribute to delivering an exemplary service for Sport Wales in respect of our statutory duties, including Well-being of Future Generations (Wales), Equality, Information Security, Risk Management, Safeguarding, Financial Regulation and Health, Safety & Environment, Public Sector Accessibility Regulations, And General Data Protection Regulations

Additional information

We are partnering with Cardiff Metropolitan University and, as part of this opportunity, you will be offered a fully funded place on their software engineering degree course.



Ability to make clear, effective & consistent decisions
Able to handle confidential data and information sensitively
Actively seeks to understand the needs of staff and customers and is pro-active in meeting their needs.
Influencing/negotiating skills
Good customer care skills
Good administrative skills
Good team player
Interested in a digital career
Good communication skills
Ability to work under pressure and to meet deadlines
Flexible approach to working hours
Good numeracy and Literacy skills
Bilingual or multilingual skills


2 A levels to include grades CC or equivalent (entry requirement for degree course)


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Cardiff Metropolitan University

Training provider course:
Software Engineering Degree

About the employer

Sport Wales National Centre
Sophia Gardens
CF11 9SW

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Provisional Interview Date - 7 September 2022


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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