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IT Support Technician

Welsh Government
Vindico ICS Vindico ICS Parc y Scarlets Pemberton Retail Park Llanelli Carmarthenshire SA14 9UZ
Closing date
22 Aug 2022

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Engineering & Aerospace
Role Type
Apprenticeship, Advanced
Start Date
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Job Details

About the apprenticeship


Monitoring Helpdesk & rectifying issues
Monitoring various infrastructure & repairing issues
Site Visits to clients
Matchday support for Scarlets & Cardiff Devils (Paid Overtime)
Pre Event checks for Scarlets & Devils
1 day a week experiencing/learning your choice of Graphic Design or Software Development

Additional information

We are well versed in providing placements for university



We are looking for an energetic, self confident, dedicated person to join the team.

We value attitude more than skills at Vindico, we prefer to hire the attitude and teach the skills!

So if you have the Vindivibes you could be joining an up and coming tech company who will teach you the skills necessary to perform your day job of providing technical support and where you will also have the opportunity to be involved in both graphic design and software development as part of the role.


On entry if candidates do not possess GCSE A-C grades (or equivalent to), candidates will be required to complete Essential Skills Qualifications in Application of Number, Communication and Digital Literacy.


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Coleg Sirgar

Training provider course:
Level 3 IT, software, web & Telecoms Professional

About the employer

Vindico ICS
Vindico ICS
Parc y Scarlets Pemberton Retail Park
SA14 9UZ

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Interviews to be held at Parc y Scarlets, we will arrange immediate interviews with anyone who fits our profile


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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