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Customer Service & Sales Intern

Welsh Government
Unit 9, Severn Bridge Industrial Estate Norman Way, Portskewett Caldicot Newport NP26 5YN
£10,760 per year
Closing date
22 Aug 2022

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Job Details

About the apprenticeship


● With the support from the wider team, liaise with customers on the phone and email to capture the information needed to place orders
● With the support from the wider team, administer quotations as requested by customers. Ensure all quotations are checked by a senior team member before sending to the customer
● Understand and follow company processes and procedures
● Update customers and internal departments on the progress of customer quotes
● Follow up with customers on outstanding quotations
● Provide a timely and accurate administration service
● Support the team with other ad hoc requirements that may be required

Additional information

The Customer Service & Sales Intern will work as part of the Capital and After Sales team.
They will support the team with basic administration, as well as dealing with basic customer and internal
queries as they grasp the skills required to progress in the job.
They will be trained on how to use internal systems, as well as how to deliver a quality/reliable customer
By the end of the apprenticeship they should fully understand how the sales process works and be confident
operating as part of a team and individually in a busy sales environment.



Good communication skills (both written and verbally).
Comfortable calling customers (after training).
Computer literate. Ability to use Word, Excel, Outlook
Good attention to detail.
As the employee progresses they will be required to check information from customers as well as that received internally. They
will be required to , accurately enter information into company
Ability to work under pressure
As the employee progresses and responsibility grows, they will be
required to process orders and quotations to agreed timeframes
Experience of working in a customer service environment
Ability to learn new systems and processes
Good problem solving skills




Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Cambrian Training Company Ltd

Training provider course:
Business Administraion

About the employer

Unit 9, Severn Bridge Industrial Estate
Norman Way, Portskewett
NP26 5YN

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Contact via email then face to face


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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