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Reception and Customer Service Apprenticeship

Employer
Lifetime Training
Location
Wokingham
Salary
£413.08 - 413.08 per week
Closing date
18 Aug 2022

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Specialism
Education & Training
Sector
Unspecified
Role Type
Apprenticeship, Intermediate
Start Date
Immediate
Duration
12-18 months

Job Details

We are Places Leisure, we run leisure sites across the UK to help people stay active and live their best lives. As part of this commitment we are opening a new state of the art leisure centre in Wokingham. The new site includes swimming pools, a splash pad, health suite, a 120 station gym, 2 Group Exercise studio spaces, Cycle Studio, a four-court sports hall and a Proud to Serve Costa café.

We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with customer focussed people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

More About the Role:

We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.

 

Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.

 

There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.

 

In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more.

 

More About You:

You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.

You will be able to multi-task and manage daily operational tasks with strong execution and confidence.

Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.

You will have the ability to use sales tools and techniques documented by Places Leisure membership management.

Sales focused and target driven individual.

You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.

The benefits

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

Holiday pay and sick pay

Free health & fitness membership for you, a friend or family member and up to 4 juniors

Discounts of up to 50% on activities, centre shop and cafes

Contributory pension scheme

Training

Extra perks including huge discounts and offers from shops, cinemas and much more.

As an apprentice with Wokingham Leisure Centre, you will be studying towards a 12-18 months qualification that will be the Customer Service Practitioner Level 2 Apprenticeship

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Company info
Website
Telephone
0333 014 3669

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