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IT Support Analyst Apprentice

QA Apprenticeships
Halesowen, West Midlands
£16,000 per annum.
Closing date
15 Sep 2022

View more

Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
12-18 months
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Job Details

Employer description: 

We are P&O Ferrymasters and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. 

We have locations across Europe and the Northern Mediterranean and our routes cover road, rail and sea. 

We operate from over 20 locations in 13 countries and work with some of the best-known global household names. 

We are a part of DP World who are one of the largest global logistics companies in the world. 


Here at P&O, we are now looking for an EDI Support Analyst Apprentice to join our established IT Team. 

Key responsibilities:

  • To provide effective first line IT assistance across our 500+ user Pan-European environment.
  • Escalating IT issues within the I.T Helpdesk structure.
  • Main role involves working with our EDI system – Electronic Data Interchange.

[Full training will be provided on mapping, translation and automation.]

  • Provide remote support to staff via email, telephone and remote-control tools.
  • Diagnosing and resolving technical and application-based issues.
  • Providing support on small- to medium-sized IT projects. 

What we are looking for:

Desirable skills:

  • Excellent communication skills
  • Professional telephone manner 
  • Interest in technology 
  • Troubleshooting skills
  • Ability to multitask
  • Team player 

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:


£16,000 per annum. 

Future prospects: 

Upon successful completion of the apprenticeship, there will be an opportunity to join P&O on a full-time basis - where future development will be encouraged.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 


QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management


Find Us
Rath House 55-65 Uxbridge Road
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