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Customer Service Apprentice

Employer
Welsh Government
Location
Total ID Ltd Office 4 Unit 1 Stephen Gray Road Bromfield Industrial Estate Mold Flintshire CH7 1HE
Salary
£7.00 - £9.00 per hour - to be agreed
Closing date
27 Aug 2022

View more

Specialism
Sales / Customer Service
Sector
Unspecified
Role Type
Apprenticeship, Intermediate
Start Date
Ongoing
Duration
Undisclosed
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Job Details

About the apprenticeship

Duties

Handle inbound calls from new & existing customers & suppliers.
Make outbound calls to new & existing customers to help with enquiries.
Process new enquiries by providing quotes & raising sales orders.
Raise sales & supplier invoices using accounting system.
Support Customer Service Co-Ordinator with chasing overdue invoices.
Assist Marketing with the changes to website & social media posts.

Additional information

Total ID is a small family business and this is a brand new role providing a fantastic opportunity for somebody to join our friendly team whilst developing your own career and learning how all aspects of the business work

Requirements

Skills

Confident & articulate. Keen to learn, ask questions and be inquisitive. Organised and friendly with a proactive attitude, working calmly and efficiently under pressure. Good communicator. Ability to build and maintain healthy working relationships. Punctual and a natural desire to help and support people.

Qualifications

Educated to GCSE level (Grade C) or equivalent.
Good knowledge of MS Office applications.
Ability to learn use of other software packages

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Coleg Cambria

Training provider course:
Level 2 Customer Service & Retail Apprenticeship

About the employer

Total ID Ltd
Office 4 Unit 1 Stephen Gray Road
Bromfield Industrial Estate
Mold
Flintshire
CH7 1HE

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Held at the office address in Mold.

Company

Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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