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Customer Service Apprentice

Employer
Lifetime Training
Location
Halifax
Salary
£307.69 - 307.69 per week
Closing date
24 Aug 2022

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Specialism
Business / Management
Sector
Retail
Role Type
Apprenticeship, Intermediate
Start Date
Immediate
Duration
12-18 months
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Job Details

As a customer service apprentice with Activate Group you will be working towards the Customer Service level 2 programme alongside your daily roles and responsibilities.

You will be involved in receiving an making inbound calls, supporting customers with queries, chasing up repair centres to provide updates for our customers, helping customers with issues and complaints, updating our bespoke operating system, and recording details correctly.

Key responsibilities will include;

- Making and receiving inbound and outbound calls to and from customers, clients, third parties and repairers.

- Work with designated repairers, to proactively manage the claims ensuring updates are received and repairs are completed within designated time frames.

- Using our bespoke software and databases to record, update and maintain information relating to each claim.

- Learn how to manage customer queries end to end from first contact to resolution, only escalating where necessary.

- Learn how to manage and resolve any customer complaints.

Benefits;

- 25 days holiday (plus bank holidays).

- Health Shield cash health plan for all.

- Bonus scheme.

- Life assurance: three times basic salary.

- Free breakfast cereals and milk daily.

- Free fruit - every Monday.

- French Friday - weekly pastries.

- Annual summer and Christmas parties.

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
Website
Telephone
0333 014 3669
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