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Administrator & Customer Service Apprentice

Lifetime Training
£20k per year
Closing date
28 Sep 2022

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Role Type
Apprenticeship, Intermediate
Start Date
12-18 months
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Job Details

Key activities/main duties:

- Allocate emails (as assigned) and answer patient/consumer questions about their membership, their registration

- Answer telephone calls as assigned

- Allocate emails that are of a general nature (e.g. vaccine records)

- Maintain accurate case records (accurately updating membership year dates)

- Work with the Hub team to reply to those who have difficulty accessing forms

- Work through an Excel spreadsheet to accurately record and update information (e.g. tour dates, psychological screening date checks)

- Use the case management system effectively, with good attention to detail, so that when allocating emails and sending replies, the records are accurately kept

- Understand how to apply dat.a protection regulation and medical record keeping to accurately update records and maintain patient confidentiality when answering queries

- Accurately send out confirmation of posting information

- Work on identified targeted data projects to improve the current information on file - this is key to the successful implementation of the contract (e.g. review patient records and correct inaccuracies such as posting location, type of posting, staff numbers) and key to client reporting

- Participate in appropriate learning opportunities to be able to complete apprenticeship modules and tasks

- Develop the skillset to identify urgent queries and data inaccuracies proactively

- Understand the role the UK government has for the client and patient

- As appropriate, escalate urgent matters to Senior Coordinators and Operations Managers

- Other ad hoc duties as required


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669
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