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Medical Assistance Apprentice

Employer
Lifetime Training
Location
Surrey
Salary
£20k per year
Closing date
28 Sep 2022

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Specialism
Administration
Sector
Consulting & Business Services
Role Type
Apprenticeship
Start Date
Immediate
Duration
12-18 months
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Job Details

Key activities/main duties:

- Allocating inbound written correspondence to CMS files and escalating urgent or important correspondence to senior colleagues.

- Answering general email queries or forwarding to appropriate recipients such as claims handlers were necessary.

- Use the case management system effectively, with good attention to detail, so that when allocating emails and sending replies, the records are accurately kept.

- Work on identified targeted data projects and administration tasks including; obtaining Client Claim References, handling simple Invoice queries, verifying policies/eligibility, updating reserving, sending updates to Clients / Insurers, obtaining past medical history records. Answering inbound calls from customers to calmly capture data to establish the reasons for each customer contact, be able to triage cases for escalation, referral, provision of travel and medical assistance and create a CMS record with a synopsis of each call.

- Ensuring calls are answered promptly and in accordance with contractual service level agreements.

- Confirming insurance eligibility of each claimant and diligently ensuring that all data captured is correct.

- Where applicable, escalating urgent matters to Case Managers and Team Leaders.

- Triaging urgent and priority situations for escalation and urgent case management, including escalation to the Healix medical team.

- Generating case files and adding data to the Case Management System (CMS).

- Reviewing claim data using Excel to identify errors, and correcting data to ensure a high quality of information.

- Participate in appropriate learning opportunities to be able to complete apprenticeship modules and tasks

- Keeping up to date with business knowledge and all aspects of service requirements to ensure clients receive the best possible support and information.

- Identifying and escalating any customer complaints.

- Sharing experience, knowledge and expertise with colleagues to ensure the best service is delivered at all times.

- Contributing to a productive and team building working environment.

- Participate effectively in team meetings.

- Keeping up to date with business knowledge and all aspects of service requirements to ensure clients receive the best possible support and information.

- To take responsibility and ownership for ensuring compliance to departmental and companywide policies.

- Participating in and completing any other duties as appropriate and as required.

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
Website
Telephone
0333 014 3669
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