Customer Service Apprenticeship

Key Training
Gateshead, Tyne and Wear
£230 per week
03 Dec 2018
03 Jan 2019
NE11 0BF
Start Date
12-18 months

Apprenticeship summary

Working week

  • Monday - Friday 9.00am - 5.00pm Total hours per week: 37.50

Weekly wage

  • £230.00

Expected apprenticeship duration

  • 13 months

Apprenticeship level

  • Intermediate Level Apprenticeship

Vacancy description

Your key duties and responsibilities will be to:

  • Communicate with customers within your portfolio of accounts on a daily basis to ensure customer satisfaction and expectations are maintained
  • Project management, problem solving, commercial analysis and production of various reports
  • Raising orders and creating picking instructions based on customer request or VMI management
  • Maximise the opportunities to contribute to improvements in the profitability of the business such as charging for extras
  • Work in close conjunction with all other departments to ensure deliveries are OTIF, stock discrepancies resolved and information released to the factory is correct
  • Assist in ensuring that all employees joining the company in the Sales Department are trained and competent and that departmental KPIs are met


Requirements and prospects Desired skills

  • Ability to make efficient use of resources
  • Excellent people skills
  • Good numeracy and literacy skills
  • Sound knowledge of Microsoft and Excel packages
  • Ability to use own initiative
  • Ability to multi task
  • Ability to work independently and as part of a team

Personal qualities

  • Attention to detail
  • Punctual
  • Good time keeping skills
  • Excellent organisational skills
  • Committed
  • Strong work ethic

Desired qualifications

  • Good English and Maths skills as candidate will be getting a short test on these subjects
  • Good ICT skills

Future prospects

Once you have completed your apprenticeship, the employer will be looking to offer you a full time position within the company.

Things to consider

Please ensure you check the location of this vacancy as you will have to be able to travel here on a daily basis. 

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