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CSHR Casework Project & Technical Administrative Officer

Welsh Government
Ministry Of Justice Room A012 The Annexe Government Buildings Cardiff Road Newport Newport NP10 8XG
£21,775 per year
Closing date
5 Oct 2022

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Role Type
Apprenticeship, Advanced
Start Date
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Job Details

About the apprenticeship


Using a comprehensive range of business systems (including the Case Management Application system, Cloud Desktop IT solution and 8x8 Manager Advice Line (MAL) system) to enable the MoJ HR Casework Team to deliver on Business Objectives - training will be provided.
Supporting with the creation and maintenance of the HR Casework sites on MS SharePoint Online will be a key element of the role.
Actioning of queries within functional mailboxes - acknowledging emails with appropriate responses within agreed Service Level Agreements (SLAs) and processing emails in accordance with work instructions, with a focus on customer service.
Processing First Line Support for IT activities for our business systems and requests, ensuring requests are dealt with efficiently and any issues are escalated appropriately.
Facilitating the issue and return of IT equipment and maintaining asset registers.
Monitoring the MAL - identifying and raising any concerns in a timely and appropriate manner.



Intermediate knowledge of the Microsoft Office Products e.g. Excel and PowerPoint and MS Teams.
Knowledge of or willingness to learn MS SharePoint.
Ability to formulate considered suggestions to improve processes.
Ability to perform well with minimal direction or supervision and with a proactive work style.
Experience of working in an environment which constantly requires quality and timely delivery.
Building effective relationships with a range of stakeholders by various forms of communication.
Experience of resolving problems collaboratively, creatively and compliantly.


A good working knowledge of the Microsoft Office Products e.g. Excel and PowerPoint.
Effective and appropriate communication skills.
Excellent planning and organisational skills.
Display a customer focused approach to delivering a service.
Display experience of being detail conscious and accurate.
Ability to work independently, taking responsibility for own time management and the quality of own work


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Apprenticeship Learning Solutions Ltd

Training provider course:
Digital Application Support L3

About the employer

Ministry Of Justice
Room A012 The Annexe Government Buildings
Cardiff Road
NP10 8XG

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Face to Face - aiming for w/c October 24th


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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