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Apprentice IT Business Systems Engineer

Welsh Government
Anwyl Group Anwyl House St David's Park, Clos Dewi Sant, Ewloe Deeside Flintshire CH5 3DT
Apprenticeship rates
Closing date
30 Sep 2022

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Job Details

About the apprenticeship


Provide IT support and respond to any queries in a timely manner;
Assist the Group Business Systems Manager (GBSM) with basic requests
(i.e. moving computers, replacing cables, setting up new computers);
Installing and configuring computer hardware, software, systems, networks;
Maintain high standards particularly regarding customer communications and response times;
Maintain an up-to-date knowledge of current operating systems and standard software packages (Microsoft office & 365 Cloud Applications);
Ensure familiarity with Anwyl Group's Health, Safety and Environmental policies and comply with employee responsibilities;
Cooperate fully with other departments, within or outside IT;
At all times comply with Company policies, procedures and instructions;
Complete any other tasks as requested by line manager.



Excellent communication skills
Strong interpersonal skills
Excellent organisational skills
Excellent customer service skills
Time management
Attention to detail
Ability to plan, prioritise and organise own workload
IT Systems Administration skills
Full UK driving licence
Problem solving skills- to be able to treat problems as a challenge and to be able to think laterally to create solutions which address the customer needs


1st Line Support (Desirable)


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Coleg Cambria

Training provider course:
Level 2 IT Professional

About the employer

Anwyl Group
Anwyl House
St David's Park, Clos Dewi Sant, Ewloe

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

To be confirmed


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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