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Customer Service Apprenticeship

Welsh Government
SSCL Newport Pheonix House Celtic Spring Business Park Newport Newport NP10 8FZ
£19,305 per year
Closing date
4 Oct 2022

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Sales / Customer Service
Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


We are a leader in critical business support services for the largest Government clients such as the Ministry of Justice and Defence, Home Office and Department for Work and Pensions and more!

Your new role could include:

• Answering incoming/outgoing calls
• Responding to emails and internal service requests
• Processing the relevant information and call details
• Developing your knowledge and experience working within different contact centre departments, gaining exposure to different clients, systems, and work environments.
• Helping to make a difference by providing exceptional customer service to key UK public sector clients and customers such as Ministry of Justice, Home Office and Department for Work and Pensions and more!

Additional information

We are looking for people who enjoy working and collaborating with others and are encouraging applications from all backgrounds!

This is a fantastic opportunity to join an ethical and values-based organisation which is passionate about delivering extraordinary customer service to the UK public sector - it is ‘more than just a job' to our people.

We are not about sales targets or cold calling; we are about providing an exceptional service to our customers!

After successfully completing your apprenticeship, we will have a permanent position ready for you.

With opportunities to volunteer in the local community, up to 3 days paid volunteering per year

Discounts on circa 1600 retailers, including gym memberships, high street shopping and experience days

Hybrid working - part office based and part home based

25 days annual leave plus bank holidays

A dedicated mentor to support you.

Free tea, coffee, fruit, and breakfast

Free on-site parking



What you'll bring:
• Enjoy speaking to different types of people and confidence speaking on the phone
• Ability to prioritise your work

• Enjoy working within a team environment
• Great attention to detail
• Resident in UK for 5 years and have right to work in UK
• Because of the clients we work with, we require all of employees to go through Security Clearance and therefore you'll be comfortable in going through this process
• A team player with bags of personality, curiosity and an ability to work off own initiative


• You will not have previous customer service experience  

• Not completed a degree in any discipline or currently receiving any Government funding for another qualification 

• Hold an English and Maths GCSE (or equiv.) at Grade C or above


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Apprenticeship Learning Solutions Ltd

Training provider course:
Customer Service Level 2 Apprenticeship

About the employer

SSCL Newport
Pheonix House
Celtic Spring Business Park
NP10 8FZ

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

By applying for the apprenticeship programme, you are giving consent for us to share your details with our apprenticeship providers (ALS Training) who will contact you by email and/or telephone to gather more information as part of our SSCL recruitment process. 1. Once you have applied online, you will be contacted by ALS Training to complete an apprenticeship eligibility survey 2. If suitable for the programme, you will be invited to complete a simple online activity for us to find out more about you and your personality. 3. Final shortlisted candidates will be invited to attend an Assessment Centre at our Newport and Newcastle sites, which will take place in October 2022.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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