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Apprentice in Customer Service

Welsh Government
Block B Western Industrial Estate Caerphilly Caerphilly CF83 1XH
£10,000 per year
Closing date
10 Oct 2022

View more

Sales / Customer Service
Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


• Responding to customer enquiries. This will mean reading all relevant information carefully to understand customer requirements; gathering necessary information, taking the correct actions, updating all relevant systems and providing a response to our customer.
• Attending and contributing to team meetings.
• Reading update briefings.

Additional information

At PHS, our priority is great customer service. We're interested in people who want to develop customer service skills in a Contact Centre and who enjoy working in a busy customer focussed environment.



We're looking for people who want to give great service to our customers. These are the essential skills and qualities we look for in a Customer Service Apprentice:
• Clear and confident communication both verbally and in writing.
• Keen to learn our processes and how to apply them.
• Able to pay close attention to detail and accurately follow clear guidelines
• We have times when it can get busy so it's important that applicants are willing to learn, happy to adapt to change and are able to switch between tasks if required.
• Natural problem solvers, happy to check and verify information before providing a solution.
• Determination to get it right for our customers.
• Good personal organisational skills and the ability to focus without becoming distracted.
• Confident using computer systems.


We need someone with a passion for serving customers - a great communicator who enjoys talking with customers and resolving enquiries. Fixing our customers issues is our priority - the key is to make our customers feel valued and to show that we have customers at the heart of everything that we do.


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Apprenticeship Learning Solutions Ltd

Training provider course:
Customer Service Apprenticeship

About the employer

Block B
Western Industrial Estate
CF83 1XH

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Phs to arrange


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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