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Cancer Referral Team Apprentice

Employer
NHS England Apprenticeships
Location
Wolverhampton
Salary
Competitive salary
Closing date
5 Oct 2022

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Job Details

Job summary

This is an exciting opportunity for an enthusiastic, motivated individual to join the busy Cancer Services Team.

The successful candidate will join a dedicated, friendly team and be responsible for booking patient appointments in line with national Cancer Waiting Times targets. The post holder will support the department in the timely and accurate management of cancer referrals, including the booking of appointments and the collection and input of data into the Trust's clinical information systems.

The successful applicant will require excellent communication skills, be able to pay exceptional attention to detail, and good organisational skills. The post holder will be required to work to tight deadlines. They will also be computer literate with knowledge of Microsoft packages.You will be fully supported in working towards an apprenticeship in Business Administration (Level 2).

Please note there will be an initial assessment in Maths and English as part of the recruitment process at stage 1. If successful, this will be followed by Stage 2 face-to-face interview at a later date.

Main duties of the job

The main duties of the role will include:
  • Booking appointments in line with National Targets
  • Dealing with patient queries and appointment cancellations
  • Ensuring that relevant information is obtained from referrers and available on clinical information systems
  • Updating the Trust cancer information system with new referrals and appointments
  • Communicating with patients/ GPs and other internal stakeholders via telephone and email
  • Monitoring the referrals teams email and responding to queries as appropriate
  • Supporting with admin and clerical duties, including monitoring team answerphones and responding to queries, scanning and general data inputting.

The role involves using multiple hospital systems, including, PAS, Somerset, ERS and Clinical Web Portal (full training will be provided).

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as"Good"by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Date posted

20 September 2022

Pay scheme

Other

Salary

£4.30 to £8.36 an hour per hour

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

225-DIV4-4458723

Job locations

New Cross Hospital

Wolverhampton

WV10 0QP

Job description

Job responsibilities

The apprentice will be required:

To achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate) within the specified time frame. Attend all of the training sessions for the programme whenever necessary. Undertake any necessary home work during the length of the course.

To assist the department in the provision of the broad range of services provided, working under the supervision of the department staff.

An Apprentice is expected to expand and broaden their skills and abilities. Nonetheless, they must operate at all times under the direct supervision of a senior member of staff, unless operating according to agreed procedures that have been approved by the department.

Main Duties & Responsibilities

Whilst in the development role the apprentice will work towards the following:
  • To operate at all times within the local Standard Operating Procedures relevant to the area of work.
  • To provide administrative support (such as filing, scanning, typing, data input, photocopying, booking rooms, ordering stationary, saving documents as instructed) as directed by the senior member of staff.
  • To provide support with the shredding of confidential paper waste as directed by a senior member of the team.
  • To assist and/or deal with (as appropriate) enquiries and information requests via face to face, telephone and email by way of message taking, conveying messages verbally and/or transferring calls, checking individual calendars as necessary, whilst maintaining confidentiality at all times.
  • To check the shared inboxes for work streams and respond to any general enquiries using the standard emails, or escalate to a member of the team as appropriate.
  • To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner, when assigned to that task.
  • To provide administrative support to meetings including preparing agendas and taking accurate minutes at relevant meetings.
  • To provide administrational duties in a professional, polite and timely manner with attention to providing customer care of the highest standard.
  • To input, retrieve and update information and records using the departmental and Trust computer systems, as required.
  • Assist the administration team with greeting visitors to the department and notify the appropriate member of staff
  • To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by wearing the Trust identity badge at all times whilst at work.
  • To undertake statutory and mandatory training as required in accordance with Trusts policies and procedures.

  • 13. To maintain at all times the rules relating to patient confidentiality
  • Assisting in maintenance of a clean, tidy, organised and appropriately stocked environment.
  • Become familiar with and complying with all health and safety regulations, Trust policies and procedures and incident reporting.
  • Any other duty, requested by senior managers, as deemed appropriate and relevant to the role.
  • Any other adhoc duties as and when required in line with service needs and commensurate within this training position

  • Educational Supervision, Teaching and Research

    Participate in education and training programmes when appropriate and ensure accurate records are kept of your Apprenticeship Programme.

    Job description

    Job responsibilities

    The apprentice will be required:

    To achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate) within the specified time frame. Attend all of the training sessions for the programme whenever necessary. Undertake any necessary home work during the length of the course.

    To assist the department in the provision of the broad range of services provided, working under the supervision of the department staff.

    An Apprentice is expected to expand and broaden their skills and abilities. Nonetheless, they must operate at all times under the direct supervision of a senior member of staff, unless operating according to agreed procedures that have been approved by the department.

    Main Duties & Responsibilities

    Whilst in the development role the apprentice will work towards the following:
  • To operate at all times within the local Standard Operating Procedures relevant to the area of work.
  • To provide administrative support (such as filing, scanning, typing, data input, photocopying, booking rooms, ordering stationary, saving documents as instructed) as directed by the senior member of staff.
  • To provide support with the shredding of confidential paper waste as directed by a senior member of the team.
  • To assist and/or deal with (as appropriate) enquiries and information requests via face to face, telephone and email by way of message taking, conveying messages verbally and/or transferring calls, checking individual calendars as necessary, whilst maintaining confidentiality at all times.
  • To check the shared inboxes for work streams and respond to any general enquiries using the standard emails, or escalate to a member of the team as appropriate.
  • To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner, when assigned to that task.
  • To provide administrative support to meetings including preparing agendas and taking accurate minutes at relevant meetings.
  • To provide administrational duties in a professional, polite and timely manner with attention to providing customer care of the highest standard.
  • To input, retrieve and update information and records using the departmental and Trust computer systems, as required.
  • Assist the administration team with greeting visitors to the department and notify the appropriate member of staff
  • To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by wearing the Trust identity badge at all times whilst at work.
  • To undertake statutory and mandatory training as required in accordance with Trusts policies and procedures.

  • 13. To maintain at all times the rules relating to patient confidentiality
  • Assisting in maintenance of a clean, tidy, organised and appropriately stocked environment.
  • Become familiar with and complying with all health and safety regulations, Trust policies and procedures and incident reporting.
  • Any other duty, requested by senior managers, as deemed appropriate and relevant to the role.
  • Any other adhoc duties as and when required in line with service needs and commensurate within this training position

  • Educational Supervision, Teaching and Research

    Participate in education and training programmes when appropriate and ensure accurate records are kept of your Apprenticeship Programme.

    Person Specification

    Qualifications

    Essential

    • 5 GCSEs (Grade 4-9)


    Knowledge

    Essential

    • Knowledge of MS Excel

    Person Specification

    Qualifications

    Essential

    • 5 GCSEs (Grade 4-9)


    Knowledge

    Essential

    • Knowledge of MS Excel


    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Certificate of Sponsorship

    Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

    From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

    Additional information

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Certificate of Sponsorship

    Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

    From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

    Employer details

    Employer name

    The Royal Wolverhampton NHS Trust

    Address

    New Cross Hospital

    Wolverhampton

    WV10 0QP

    Employer's website

    https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

    Employer details

    Employer name

    The Royal Wolverhampton NHS Trust

    Address

    New Cross Hospital

    Wolverhampton

    WV10 0QP

    Employer's website

    https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

    Company

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