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Receptionist and Administration Support Apprentice

Employer
NHS England Apprenticeships
Location
Walsall
Salary
Competitive salary
Closing date
8 Oct 2022

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Job Details

Job summary

To provide an efficient, effective and comprehensive clerical support to the Imaging Department, in a general office setting.

Main duties of the job

  • Meet clients, relatives, and visitors in a friendly and courteous manner, assisting them with their queries
  • To deal competently and discreetly with queries either face to face or via telephone using appropriate protocols


About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also well underway on its multi-million pound new Urgent and Emergency Care Centre which will house a new Emergency Department (including Children's Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit and Urgent Care Centre. This is scheduled for completion this year.

We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.

We support flexible working for all employees and prospective applicants.

Any settled workers meeting the requirements must be offered the position in preference to any non-resident candidates meeting the requirements, unless the role falls under a PhD-level code, in which case sponsorship may be attained.

Date posted

26 September 2022

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 to £21,318 a year per annum

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

407-WCCSS-4565725

Job locations

Manor Hospital

Pleck Road

Walsall

WS2 9PS

Job description

Job responsibilities

  • Meet clients, relatives, and visitors in a friendly and courteous manner, assisting them with their queries
  • To deal competently and discreetly with queries either face to face or via telephone using appropriate protocols
  • To deal with incoming and outgoing mail and ensuring incoming post is distributed and outgoing mail is taken to general office accordingly
  • To be competent in scanning in order to upload documents on to CRIS (Computerised Radiology Information System) and other office equipment
  • To maintain electronic client records using CRIS, updating client demographics where necessary
  • To keep reception/waiting areas tidy
  • To ensure mandatory training is up to date and appropriate to role
  • To be competent to cover all reception desks/duties as necessary
  • To carry out weekly reception tasks to ensure stationary is well stocked and escalate and stationary needs to line manager
  • To be competent in making telephone calls to ensure patients are aware of and are attending booked appointments
  • At all times being aware of the importance of patient confidentiality
  • Acts in ways that; support equality and value diversity. Treat everyone with whom you come in contact, with, dignity and respect & recognise and report behaviour that undermines equality and diversity


Job description

Job responsibilities

  • Meet clients, relatives, and visitors in a friendly and courteous manner, assisting them with their queries
  • To deal competently and discreetly with queries either face to face or via telephone using appropriate protocols
  • To deal with incoming and outgoing mail and ensuring incoming post is distributed and outgoing mail is taken to general office accordingly
  • To be competent in scanning in order to upload documents on to CRIS (Computerised Radiology Information System) and other office equipment
  • To maintain electronic client records using CRIS, updating client demographics where necessary
  • To keep reception/waiting areas tidy
  • To ensure mandatory training is up to date and appropriate to role
  • To be competent to cover all reception desks/duties as necessary
  • To carry out weekly reception tasks to ensure stationary is well stocked and escalate and stationary needs to line manager
  • To be competent in making telephone calls to ensure patients are aware of and are attending booked appointments
  • At all times being aware of the importance of patient confidentiality
  • Acts in ways that; support equality and value diversity. Treat everyone with whom you come in contact, with, dignity and respect & recognise and report behaviour that undermines equality and diversity


Person Specification

.

Essential

  • GCSE


Desirable

  • 1 year Customer Service


Essential

Essential

  • NVQ


Desirable

  • NHS experience


Essential

Essential

  • A level


Desirable

  • Administration exp

Person Specification

.

Essential

  • GCSE


Desirable

  • 1 year Customer Service


Essential

Essential

  • NVQ


Desirable

  • NHS experience


Essential

Essential

  • A level


Desirable

  • Administration exp


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Manor Hospital

Pleck Road

Walsall

WS2 9PS

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Employer details

Employer name

Walsall Healthcare NHS Trust

Address

Manor Hospital

Pleck Road

Walsall

WS2 9PS

Employer's website

https://walsallhealthcare.nhs.uk (Opens in a new tab)

Company

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