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Apprentice Office Support Worker

Welsh Government
Swansea College 18 Mansel Street Swansea Swansea SA1 5SG
£5.15 per hour (20-25 hours per week)
Closing date
9 Oct 2022

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Job Details

About the apprenticeship


Welcome Students/visitors by greeting them, in person or on the telephone; answering or referring enquiries.

Direct visitors by maintaining employee and department directories; giving instructions.

Maintain security by following procedures; monitoring logbook; issuing visitor badges.

Maintain safe and clean reception area, and other staff areas, by complying with procedures, rules, and regulations.

Housekeeping duties and setting classrooms up ready before the start of each class, keeping the student room area tidy and clean.

Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Contribute to team effort by accomplishing related results as needed.

Maintain student and class records of attendance, test results, lesson plans etc

Attend teachers' meetings and training sessions.

Must take part in compulsory training.

Understand all our current courses/services taking place and be well informed.

Updating social media and assist in arranging local social events

Additional information

On the application form, you will be required to sign a form declaring details of any criminal convictions, cautions, reprimands and final warnings, and any other information that may have a bearing on your suitability for the post.

Furthermore, if your application is successful, you may be subject to DBS check. (Payable by the employee)
All non-management staff undergo a paid induction day, and you may be asked to start work after this induction. Both the induction and the work afterwards (if applicable) are



You will also be provided with a staff handbook, detailing your rights and obligations, health and safety procedures, human resources policies etc.

You must be well presented; dress and conduct must be professional.
The role involves manning the reception and answering enquiries; responding to emails and telephone calls; keeping the office and other areas clean and tidy; printing and
photocopying documents; issuing visitor passes; keeping entry and exit logs; accepting and securing deliveries; and taking payments and issuing receipts.

Personal qualities required

You must be a good communicator as you will be on many occasions communicating with parents/guardians of students, students who are teachers in their own country
and also other teaching staff.

Ability to work in stressful situations and under pressure.

Good listening skills.

Planning and organisational skills.





Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Talk training ltd

Training provider course:
Business Administration Level 2

About the employer

Swansea College
18 Mansel Street

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements



Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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