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Business Administrator Apprenticeship

Welsh Government
Uplands Mobiles Ltd Uplands Mobiles Ltd, Villiers House Charter Court, Swansea Enterprise Park Swansea Swansea SA7 9FS
National minimum wage
Closing date
13 Oct 2022

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Consulting & Business Services
Role Type
Apprenticeship, Advanced
Start Date
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Job Details

About the apprenticeship


● Taking and fielding calls, emails and automated tasks
● Registering and onboarding new customers and keeping them up to date on progress
● Processing Orders and updating customers with delivery dates and times
● Supporting campaign events and promoting our services
● Provide day to day customer support
● All general Administration duties

Additional information

Must be age 18 years or over on or before 31.08.2022.



● Keen to train, develop and learn new skills
● Interest in the Telecoms industry.
● An active interest and basic understanding of mobile phones, tablets, mobile tariffs, fixed telephones, telephone systems, internet, IT services and cloud services.
● Excellent telephone manner.
● Strong communication skills, with a strong customer-centric approach to deliver an exceptional level of customer service.
● Excellent attention to detail.
● Good Excel, Word, PowerPoint and Outlook knowledge.
● Ability to work proactively and comfortable using your initiative in an environment where priorities can change regularly.
● High levels of energy, drive and enthusiasm, with a passion for development and being an active and supportive member of the team.
● To be able to prioritise and manage workload effectively




Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Cambrian Training Company Ltd

Training provider course:
Cambrian Training Company Ltd

About the employer

Uplands Mobiles Ltd
Uplands Mobiles Ltd, Villiers House
Charter Court, Swansea Enterprise Park

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Informal Telephone interview and second interview face to face at our office in Llansamlet.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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