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Business Administration/Customer Services Apprentice

Employer
NHS England Apprenticeships
Location
London
Salary
Competitive salary
Closing date
13 Oct 2022

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Job Details

Job summary

The key functions of this job are to establish, maintain and facilitate the efficient administration of education, development and related activities.

The Education and Development team provide a comprehensive, customer orientated, quality driven service to all users of Training Administration and Conference Centres facilities across the Trust sites. The department hosts training courses, exhibitions, workshops, local award ceremonies, learning resource centres and meeting spaces for use by the whole Trust.

Main duties of the job

The Conference Centre Team provides a comprehensive, customer orientated, quality driven service to all users of the Conference Centres at both the University Hospital Lewisham and Queen Elizabeth Hospital, Woolwich. We host training courses, exhibitions, workshops, local award ceremonies, learning resource centres and meeting spaces for use by the whole Trust.

About us

Lewisham and Greenwich NHS Trust has a strategic objective to promote a caring workforce through good quality leadership and excellence in education. A workforce strategy underpins the Trust's overall objectives to provide consistently safe, high quality patient-focussed services. The workforce underpins the organisation's success.

The Directorate of Workforce and Education has four key functions:

  • Organisational Development
  • Excellence in Education
  • Engagement and Equality
  • Recruitment and Retention


Collectively, these functions facilitate the effective management and development of a workforce which is equipped to meet organisational needs and deliver effective quality driven patient care.

Date posted

03 October 2022

Pay scheme

Agenda for change

Band

Band 2

Salary

Depending on experience £19,810 per annum incl. HCAS (Annex 21)

Contract

Apprenticeship

Duration

24 months

Working pattern

Full-time

Reference number

197-RF2906

Job locations

Cross-site

London

SE13 6LH

Job description

Job responsibilities

  • To contribute to the seamless provision of a customer orientated, flexible, quality driven and responsive department, providing a comprehensive service to all users of the service.
  • To assist with the preparation of rooms for events/meetings i.e. room set-up/table layout/ set out/remove catering provisions and/or liaise with catering providers for provision of refreshments to clients as required.
  • The opening/closing of the service area as required, keeping due regard to local security and safe storage of equipment protocols and procedures.
  • Assist with training administration tasks including the preparation of documentation, such as, training materials, reports, presentations, publicity, as required.
  • Ensure AV equipment is fit for purpose each day. Where equipment is faulty report malfunctioning AV equipment to line manager; service contracts or to Trust IT department, as appropriate.


  • Job description

    Job responsibilities

  • To contribute to the seamless provision of a customer orientated, flexible, quality driven and responsive department, providing a comprehensive service to all users of the service.
  • To assist with the preparation of rooms for events/meetings i.e. room set-up/table layout/ set out/remove catering provisions and/or liaise with catering providers for provision of refreshments to clients as required.
  • The opening/closing of the service area as required, keeping due regard to local security and safe storage of equipment protocols and procedures.
  • Assist with training administration tasks including the preparation of documentation, such as, training materials, reports, presentations, publicity, as required.
  • Ensure AV equipment is fit for purpose each day. Where equipment is faulty report malfunctioning AV equipment to line manager; service contracts or to Trust IT department, as appropriate.


  • Person Specification

    Qualifications and Training

    Essential

    • oMinimum Level 1 in English and Maths or equivalent
    • o(Level 1 is equivalent to old GCSE grades D - G; New GCSE Grades 3 - 1)
    • oWilling to work towards Customer Services or Business Administration Apprenticeship


    Desirable

    • GCSE Grade C in English and Maths or NVQ Level 2 or equivalent.


    Experience

    Essential

    • oGeneral office administrative experience
    • oCustomer Service experience
    • oPlanning and organisational skills


    Desirable

    • Evidence of supporting event planning

    Person Specification

    Qualifications and Training

    Essential

    • oMinimum Level 1 in English and Maths or equivalent
    • o(Level 1 is equivalent to old GCSE grades D - G; New GCSE Grades 3 - 1)
    • oWilling to work towards Customer Services or Business Administration Apprenticeship


    Desirable

    • GCSE Grade C in English and Maths or NVQ Level 2 or equivalent.


    Experience

    Essential

    • oGeneral office administrative experience
    • oCustomer Service experience
    • oPlanning and organisational skills


    Desirable

    • Evidence of supporting event planning


    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Certificate of Sponsorship

    Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

    From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

    Additional information

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Certificate of Sponsorship

    Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

    From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

    Employer details

    Employer name

    Lewisham and Greenwich NHS Trust

    Address

    Cross-site

    London

    SE13 6LH

    Employer's website

    https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Lewisham and Greenwich NHS Trust

    Address

    Cross-site

    London

    SE13 6LH

    Employer's website

    https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

    Company

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