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Apprentice Assistant Manager

The Harts Head, Belle Hill, Giggleswick, BD24 0BA
£10,004.80 to £19,760.00 annually
Closing date
24 Nov 2022

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Role Type
Apprenticeship, Higher
Start Date
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What will the apprentice be doing?
  • To train team members to be polite, smart and attentive of customer needs at all times and go the extra mile
  • To manage the team to achieve consistently excellent customer service
  • To encourage the team to be lively and enthusiastic
  • To maintain high service standards and esure the team know what is required
  • To manage and have support the GM for all cash handling, banking and safe procedures, always following company standards
  • To ensurecleanliness of all service areas and ready for customers use
  • To encourage the team to engage with customers wherever they can (ask for feedback on their meal, helping out wherever possible, bringing drinks to the table, helping with pushchairs, carrying trays)
  • To maximise sales and customer experience by having great product knowledge and upselling where possible.
  • To ensure immaculate presentation and yourself and the team.
  • To manage product quality and product shelf-life checks
  • To support the GM with all duties in a busy hotel environment.

What training will the apprentice take and what qualification will the apprentice get at the end?

In this Level 4 Hospitality Manager Apprenticeship you will take part in a wide range of experiences all designed to develop you knowledge, skills and behaviour.

You will:
  • Gain skills in day to day hospitality tasks
  • Build your understanding of leadership and team engagement
  • Learn to motivate your team
  • Learn how to deliver outstanding customer service
  • Meet business targets

You will have a dedicated industry expert toguide and coach you through components of
your programme and you'll experience a rangeof different learning opportunities:
  • Webinars
  • 1:1 Sessions
  • Progress Reviews
  • ONEFILE online courses
  • NO college attendance

What is the expected career progression after this apprenticeship?

Career progression within any of the groups properties to a general manager role on completion of apprenticeship (or before for a strong candidate).

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Creative, Initiative


GCSE or equivalent English and Maths (Grade 4 / C or above) Desired
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