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Apprentice Customer Service Advisor

Lifetime Training
£423 per week
Closing date
4 Nov 2022

View more

Sales / Customer Service
Role Type
Apprenticeship, Advanced
Start Date
12-18 months
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Job Details

As an Apprentice Customer Service Advisor at Bupa, you will receive ongoing training and support to ensure you are confident in the role.

This role will be to provide a confident, knowledgeable, and efficient front line service to our Bupa customers via telephony (inbound and outbound). The Customer Service Advisor will be responsible for establishing eligibility for the customer, they will preauthorise or decline treatment in line with policy, signpost the customer to the services available through their Bupa policy, and where appropriate guide the customer along the most suitable treatment pathway.

This will be done in line with performance metrics for the role, including customers helped per hour, quality assurance outcomes and customer facing time.

Your responsibilities will include:

- To authorise customer treatment using the correct process

- Obtaining the correct customer information and using the system to reach the correct authorisation decision

- Handle customer queries by telephone and resolve them in line with Bupa policy

- Proactively investigate and provide solutions to customer queries as the first point of contact

- Ensure accurate documentation of customer records are recorded and maintained in accordance with Bupa policy and are compliant with data protection

- Continually look for ways to improve the service you provide in every interaction

- Demonstrate that all customers are treated fairly


- a great pension scheme

- 25 days holiday entitlement, with the option to buy more days and sell those you don't want

- free parking

- virtual gym membership

- subsidised restaurant and coffee shop

- numerous retail discounts

- free private medical insurance

- free health screening

You will be working towards a Customer Service Specialist Level 3 Apprenticeship standard over the course of 15 months.


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669
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