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First Line Support Apprentice

Employer
QA Apprenticeships
Location
KT22 7TW, Leatherhead
Salary
£17,000 per annum.
Closing date
31 Oct 2022

View more

Specialism
IT
Sector
Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
Immediate
Duration
12-18 months
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Job Details

Who you’ll be working for:

Bytes Software Services Limited provide world class expertise. From security, storage and virtualisation to licensing, digital transformation, and managed services. Our breadth of insight and experience has helped hundreds of the world’s best-known brands.

What’s in it for you:

Joining the Bytes Apprenticeship program allows you to build your career pathway in Bytes so you can grow into a career you are passionate about. Your apprenticeship will start in the Application Support Service Desk, where you will gain  experience of providing high quality support and customer service to the Bytes customers and internal staff. 

You will be given the opportunity to work in different teams within the department to gain a wide understanding of what Bytes does and help you to decide where your strengths lay and help you gain the qualifications you need to succeed.

Training Provision, Location and Hours Information:

  • Necessary training on products and applications where required
  • Full induction program
  • Apprenticeship coursework and learning
  • Necessary training on products and applications where required
  • Based at Bytes Software Services head office in Leatherhead

You will be responsible for:

  • Providing first application support to customers 
  • Triaging of first line support tickets
  • Application User Access
  • Administering customer settings application tool sets
  • Maintenance Configuration Database within SharePoint
  • Performing daily checks to ensure systems are running successfully
  • Performing first support checks and requirements prior to second line escalation
  • Completing new customer onboarding tasks

You will need the following skills:

  • Maintaining good relationships and respect work colleagues
  • Maintaining good relationship with all clients
  • Excellent client communication
  • Ability to analyse and respond to situations
  • Ability to obtain cooperation of peers 
  • Good organisational skills
  • Following guidelines and procedures

Additionally, the following experience would be beneficial:

  • Keen interest and desire to progress in IT and software application support 
  • Experience of Microsoft operating systems and client applications 
  • Customer service experience

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here: https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Working week:

37.5 hours per week

Future prospects:

92% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Company

QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management

 

Find Us
Website
Telephone
01753898736
Location
Rath House 55-65 Uxbridge Road
Slough
Berkshire
SL1 1SG
GB
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