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Junior Customer Service Consultant

Welsh Government
Capulus Britannia House Van Road Caerphilly Caerphilly CF83 3GG
£12,430 per year
Closing date
16 Oct 2022

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Sales / Customer Service
Role Type
Apprenticeship, Advanced
Start Date
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Job Details

About the apprenticeship


• Ability to follow direction and prioritize workload, communicating effectively with Customer Service Manager in order to meet Service Level Agreements and customer expectations
• Provide a high level of customer service to meet expectations of customers and higher management
• Deal confidently with clients both via email and over the phone to deliver a professional service according to client needs, maintaining positive relationships and building rapport
• Maintain Motor Insurance Database (Mid) email folder to ensure all mid adjustments are dealt with promptly and accurately
• Maintain Admin inbox actioning all underwriter requests
• Producing and issuing new business and Mid Term Adjustment documentation accurately and in timely manner. This including declarations and broker statements

Additional information

Capulus are a niche insurance underwriting agency operating in the UK motor fleet market, authorised and regulated by the Financial Conduct Authority. Now entering our 5 year of trading, we have experienced great success and are looking to expand our team to meet increasing demand.

This exciting opportunity offers the following to the successful applicant.
• Exciting company days
• Quarterly team bonding activities
• Rapidly expanding company
• Opportunity to progress and grow alongside company
• Play a key role in the success of the company. You will not be another cog in a machine.
• Young vibrant working environment



• A genuine desire to deliver exceptional customer service and high levels of satisfaction.
• Be able to work on your own initiative
• Good Level of PC skills including Microsoft Word and Excel knowledge
• Ability to adapt and grow with the business
• Excellent communication skills - clear and confident manner, active listening skills and the ability to build rapport / relationships with customers.
• Excellent Team Player
• Ability to prioritize workload in a pressurized and changing environment.
• Ability to work on their own, as well as part of a team, in order to meet set deadlines.
• Well organized


• GCSE or equivalent grades of C or Above in Maths & English and educated to A-level standard or equivalent


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Apprenticeship Learning Solutions Ltd

Training provider course:
Cert CII

About the employer

Britannia House
Van Road
CF83 3GG

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Interview will be arranged at office address following approval of initial application


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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