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IT Support Apprentice - Education Technology (L3 Advanced Apprenticeship)

Professional Apprenticeships
Liverpool, Merseyside
Closing date
6 Dec 2022

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Consulting & Business Services, Technology
Role Type
Start Date
12-18 months
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Job Details

Passionate about tech and love to learn? This opportunity could be just what you’re looking for! Computeam work within the education sector, supporting the use of technology. As Gold Investors in People & a long-time employer of apprentices, they’re looking to develop an IT apprentice to help support their clients with IT & tech issues.


  • Term time only, 41 weeks/year
  • 38 hours per week
  • Monday to Friday, 9am 5pm


Working in a friendly, supportive team, you’ll be an integral part of the IT function.

Using your passion for technology and love of helping people, you’ll learn a variety of skills, including:

  • To provide onsite IT support to schools
  • Maintaining accurate timekeeping and the ability to work in a team
  • Escalating issues to the Resource Manager (where required) in a timely manner
  • Helping clients with support requests
  • Maintaining & fixing computer equipment
  • Installing new software
  • Advising on a range of IT services & technologies including Google, Apple & Microsoft platforms
  • Passing on more complex issues to senior team members

Desired skills and personal qualities:

  • Strong customer service skills
  • Excellent communication skills
  • Ability to prioritise caseload and manage time effectively
  • Proactive approach to improving the quality of service we provide

Having some experience in the following would be beneficial, but training will be provided:

  • Windows SBS 2008, Server 2012 R2 and Server 2016
  • Microsoft Exchange, Office 365, Active Directory Sync
  • Active Directory, Group Policy Management, Print Management
  • Remote Desktop Services - Dell Hardware (Desktops, Laptops, Servers and iDrac)
  • SmoothWall and Sophos

Other requirements

  • Have to pass DBS Checks
  • If you hold a driving licence, this will be a bonus/highly beneficial

ICT Training

You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as

  • Data Security
  • Hardware & Software
  • Computer Networking and so much more.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:

  • Cloud & Mobile Technologies
  • Technical Problem Solving
  • Advanced Data Security
  • Computer Networks
  • IT Communication & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)


The team are the lifeblood at Computeam, and they always go the extra mile for their clients.

They are an 'Investors in People' Gold award holder and most recently have been named in the top 10 Tech Companies to Work For.

One of their key values is to hire, support and develop amazing people. There are fantastic career progression opportunities for the right people, and this could lead to a very rewarding career with a fantastic employer.


Computeam improves education outcomes using technology. They work with schools to provide safe solutions to pupils and teachers to encourage great communication and make everyone’s experience more positive.

They are an incredibly friendly and welcoming team, with a supportive and relaxed culture, and you can look forward to benefits like training, company socials, team-building events and more.

They have been officially recognised as outstanding to work for, so you’ll be in very good hands!


We're Professional Apprenticeships, a South West based apprenticeship provider, with a mission to help applicants find and secure their dream apprenticeship! 

Although we have over 50 years’ experience between us now, we were once former apprentices ourselves. So we know first-hand the possibilities unlocked by a well-planned apprenticeship.

There are many misconceptions about apprenticeships. Today young people visualise apprenticeships as a viable alternative to university. Over 8,000 local businesses employ apprentices to further develop their workforce.

We place more emphasis on the recruitment and matching process to ensure that both the young person and business can be sure they find the perfect match.

Check out our current apprenticeship vacancies now!

Find Us
0117 422 4000
Filwood Green Business Park, 1 Filwood Park Ln,
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