Level 3 Information Communications Technician (Central Networks)
- Employer
- Estio Training
- Location
- Byron House, Green Ln, Heywood OL10 2DY
- Salary
- £11,440.00 - £18,278.00
- Closing date
- 8 Dec 2022
View more
- Specialism
- IT
- Sector
- Technology
- Role Type
- Apprenticeship
- Start Date
- December
- Duration
- 12-18 months
Job Details
Job Description
Your duties and responsibilities in this role will consist of:
- Provide 1st line technical support by answering support queries via phone and email. The post holder is in contact with all internal colleagues and also has extensive contact with customers.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Log all calls on the IT helpdesk ticketing system.
- Take ownership of problems and be pro-active when dealing with all issues.
- Carry out daily systems checks and process accordingly.
- Provide hardware and software support of all IT systems where necessary.
- Adhere to best security practices given the confidential information that the post holder may come into contact with in the course of their duties.
- Any other tasks as reasonably required and requested.
Personal skills and qualities:
- Excellent problem-solving techniques and an ability to learn new skills as required.
- Ability to work in a demanding environment and to manage time and customer expectations well.
- Able to work independently or within teams.
- Ability to develop and maintain effective relationships.
- Demonstrates attention to detail and accuracy.
- Able to work to deadlines and follow procedures properly.
- Ability to produce documentation to a high standard.
- Good communication skills and confident enough to engage with customers.
- A strong interest and /or qualifications in ICT essential.
- Enthusiasm for the job .
- Must have an analytical approach and able to think creatively to solve problems.
- Motivated, reliable and responsible, able to work on own initiative as necessary, or within a team.
- Tidy appearance, approachable and friendly.
Qualifications:
English and Maths grade 4-9/A-C predicted or actual and 3 other GCSE's at 4-9/A-C (essential)
Future prospects:
The role offers long term security and the opportunity to progress into a permanent position.
Training to be provided:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician
Company
We are an IT and Digital apprenticeship provider, specialising in bringing high quality training to digital apprenticeships across England. We offer level 3 and 4 apprenticeships in IT, Software Development, Software Testing, Cyber Security, Data Analysis, Digital Marketing and Business Analysis.
We bring people together: we partner with employers to create digital apprenticeship opportunities, and work hard to find the talent to fill these roles.
We bring new skills to the nation: our trainers have all worked within the industry, so they’re the best people to transfer the skills you need.
We help you start your dream career: our digital apprenticeships provide you with the skills and qualifications, as well as the experience, you’ll need to kickstart your career in an industry you love
- Telephone
- 01133 500 333
- Location
-
Estio Training
Leeds House
2 New Lane
Leeds
LS11 5EB
GB
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