Skip to main content

This job has expired

Level 3 Information Communications Technician (Central Networks)

Employer
Estio Training
Location
Byron House, Green Ln, Heywood OL10 2DY
Salary
£11,440.00 - £18,278.00
Closing date
8 Dec 2022

View more

Specialism
IT
Sector
Technology
Role Type
Apprenticeship
Start Date
December
Duration
12-18 months

Job Details

Job Description

Your duties and responsibilities in this role will consist of:

  • Provide 1st line technical support by answering support queries via phone and email. The post holder is in contact with all internal colleagues and also has extensive contact with customers.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Log all calls on the IT helpdesk ticketing system.
  • Take ownership of problems and be pro-active when dealing with all issues.
  • Carry out daily systems checks and process accordingly.
  • Provide hardware and software support of all IT systems where necessary.
  • Adhere to best security practices given the confidential information that the post holder may come into contact with in the course of their duties.
  • Any other tasks as reasonably required and requested.

Personal skills and qualities:

  • Excellent problem-solving techniques and an ability to learn new skills as required.
  • Ability to work in a demanding environment and to manage time and customer expectations well.
  • Able to work independently or within teams.
  • Ability to develop and maintain effective relationships.
  • Demonstrates attention to detail and accuracy.
  • Able to work to deadlines and follow procedures properly.
  • Ability to produce documentation to a high standard.
  • Good communication skills and confident enough to engage with customers.
  • A strong interest and /or qualifications in ICT essential.
  • Enthusiasm for the job .
  • Must have an analytical approach and able to think creatively to solve problems.
  • Motivated, reliable and responsible, able to work on own initiative as necessary, or within a team.
  • Tidy appearance, approachable and friendly.

Qualifications:

English and Maths grade 4-9/A-C predicted or actual and 3 other GCSE's at  4-9/A-C (essential)

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician

Company

We are an IT and Digital apprenticeship provider, specialising in bringing high quality training to digital apprenticeships across England. We offer level 3 and 4 apprenticeships in IT, Software Development, Software Testing, Cyber Security, Data Analysis, Digital Marketing and Business Analysis.

We bring people together: we partner with employers to create digital apprenticeship opportunities, and work hard to find the talent to fill these roles.
We bring new skills to the nation: our trainers have all worked within the industry, so they’re the best people to transfer the skills you need.

We help you start your dream career: our digital apprenticeships provide you with the skills and qualifications, as well as the experience, you’ll need to kickstart your career in an industry you love

Company info
Telephone
01133 500 333
Location
Estio Training
Leeds House
2 New Lane
Leeds
LS11 5EB
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert