Maintain a high profile `shop floor` presence and a high level of interaction with staff and customers.
Respond quickly and efficiently to any complaints from staff or customers. Feedback any key issues to the Centre Manager.
To carry out duties of other members of staff if necessary, e.g. cover for breaks, holiday, sickness etc.
To ensure compliance with the Health and Safety at Work Act, and D C Leisure's Health and Safety Manual.
To be responsible at all times for security of the building and its contents.
To identify and report maintenance requirements for equipment or premises. To lease with the appropriate staff member and to initiate repairs where necessary.
To ensure the prompt preparation of all activity areas including the safe setting up, dismantling and storage of the equipment.
To ensure a consistently high standard of cleanliness and site presentation including the surrounding outside areas.
To carry out any general administrative duties that may be required.
To assist on Reception if required.
To check and sign for the delivery of goods/completion of services if required.
To ensure any accidents to staff or customers are correctly recorded and appropriate First Aid administered.
To record any serious incidents correctly and notify the appropriate persons immediately.
To assist customers with any inquiries and conduct tours of the Centre if necessary.
To supervise the work of all front-line operational staff, particularly the Lifeguards/Recreation Assistants and Cleaners, offering support and advice along the way.
To be responsible for till floats and adequate charge provision, and if necessary the cashing up/reconciliatory of the Centres tills.
As an apprentice with The Pavilions Changing Rooms, you will be studying towards a 12-18 months qualification that will be the Level 3 Duty Manager Apprenticeship