This job has expired

Business Administrator Apprentice with Assicurazioni Generali S.p.A - UK

London (Greater)
£365.05 per week - 35 hours per week
Closing date
6 Dec 2022

View more

Role Type
Apprenticeship, Advanced
Start Date
12-18 months
You need to sign in or create an account to save a job.

Job Details

Duration of Apprenticeship:

 15 Months

Job Description:


Principle Accountabilities:

· Carry out all administrative tasks relating to the Group Income Protection Claims functions including, but not limited to claim file management, correspondence and liaison with third parties (clients, brokers, service providers and treating clinicians).

· Assist the claims team with chasing any outstanding medical or non-medical information to expedite the income protection claims process.

· Accurately maintain claims files.

· Assist the claims team with the timely review and follow-up of all in-payment income protection claims to verify continued entitlement to benefit, mitigating measures available and accurate claims reserving.

· Build effective working relationships with colleagues, brokers, clients, claims service providers etc.

· Adhere to internal procedures, claims philosophy, and operational authorities, as well as any applicable legislation/industry guidelines.

· Provide any other additional support to the Claims team and Early Intervention Co-Ordinator as and when required.


Key Attributes

· Good communication skills

· Good self-motivation and organisation skills.

· Good ability to cope with deadlines and work under pressure, whilst maintaining a fine attention to detail and accuracy of work

· Good team working skills

· Operational proficiency in use of Microsoft Office applications

· Able to adapt to fluctuating demands on a regular basis.

· A proven understanding of the claim assessment process.

· An understanding of terminology used in assessment of income protection claims.

· Ability to develop and maintain positive relationships both internally and externally.


Type of Experience Required

· Ideally, experience working in a claims and/or group risk insurance environment.

· Competent with MS products, especially MS Excel.

· General office and administrative experience preferred. But the candidate with the right “can do” attitude with willingness to work hard, provide support, learn “on the job” and be willing to take opportunities as they arise will be important.


Training Provided:


As a Business Administration Apprentice with BPP, you will undertake the Business Administrator Level 3 Advanced Apprenticeship.

The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures and workplace support.


Qualification Requirements:

 Educated to GCSE Level 

Personal Qualities & Skills:


Quality Standards

Demonstrates accuracy, neatness and thoroughness in work. Maintains an established standard of performance. Reviews and improves work methods and standards to increase efficiency.


Time management

Prioritizes tasks and manages time to ensure that deadlines are met. Plans his or her time and sticks to those plans. Prevents or manages interruptions until the highest priority tasks are accomplished. This is in contrast to those individuals who fail to prioritize tasks or are not tenacious or disciplined enough to stay focused on the highest priority aspects of the job. This tendency to lack focus or discipline results in unmet deadlines and frustrated stakeholders.



Communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Speaks in a clear and credible manner, selecting the right tone for the situation and audience. Listens to others and allows them to make their point. This is quite different than those who tend to select the wrong means of communicating, or who communicate information to inappropriate people. It also contrasts with those whose messages are not clear or lack credibility, as well as those who demonstrate poor listening skills and are unreceptive to feedback.


Encouraging Customer Focus

Consistently conveys that customers are the highest priority. Respects customer needs and expectations and lets customers know if their expectations cannot be met. Refrains from complaining about (or speaking negatively about) customer behavior or expectations. Communicates in a manner that promotes and sustains customer satisfaction and encourages others to do the same. Achieves these outcomes by ensuring that customer needs and deadlines are realistic and that they are met. Publicly recognizes those who deliver excellent customer service. This is markedly different than those who speak unkindly about customers, fail to inform customers about any unrealistic expectations, complain about customer expectations, and fail to recognize or reward those who think and behave otherwise.


Employee Statement of Understanding

Please note: This document contains a summary of your principle accountabilities which are not meant to be exclusive or exhaustive. Should business requirements change you may be required to perform different tasks. The Job Description forms part of the Assessment Review process and should be kept up to date to reflect any key changes to the role.

 Future Prospects:

Potential career progression within Generali into various departments, i.e. Junior procurement assistant, junior facilities assistant, junior account executives in market facing operations.


About BPP Professional Apprenticeships

BPP is one of the UK’s largest providers of professional apprenticeship training. They work closely with some of the UK’s leading employers including RBS, EY and Starbucks to create unique opportunities for apprentices.

Who Are BPP Professional Apprenticeships?

BPP have been delivering professional qualifications for over 40 years. Training over 80,000 leaners each year, across areas including law, management, accountancy, insurance, banking, nursing, healthcare and more.

What BPP Professional Apprenticeships Offers

BPP's programmes are developed in partnership with employers and respected professionals. Their programmes offer recognised professional qualifications, with a clear pathway from one level to the next – all the way up to chartered status. Regardless of position, almost anyone can get involved. From entry-level talent, to the most senior leaders. Through an apprenticeship you’ll have the opportunity to develop a stronger, wider and deeper skill set. 


Once you’re on your apprenticeship, you will be surrounded by BPP’s experts. Including dedicated Coaches who will support you through your journey, and Tutors who will provide their expertise on your chosen course. BPP’s flexible delivery blends digital learning with a face-to-face approach, and in some cases peer-to-peer learning, to help minimise disruption in your working environment.

Find Us
0161 244 6471
M1 6FQ
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert