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IT Support desk apprentice

Employer
Babington
Location
NG10 5QG, Nottingham
Salary
15000
Closing date
15 Dec 2022

View more

Specialism
IT
Sector
Technology
Role Type
Apprenticeship
Start Date
Immediate
Duration
18-24 months

Job Details

Air IT are looking for an apprentice to join the support team at their Nottingham site. Over time you will develop skills and knowledge to support a variety of technical issues and support queries. You will gain knowledge of hardware/ software and operating system issues. Level 3 Information Communications Technician delivered by Babington.

What will the apprentice be doing?

Duties and Responsibilities will include:

  • To set up new equipment for clients to specification using the established procedures.
  • Ensure that SLAs are adhered to and customer satisfaction maintained.
  • To undertake maintenance work on clients’ equipment to specification using the established processes and procedures.
  • To log all work/activity undertaken in ConnectWise, in order to ensure client data is accurately maintained.
  • To answer incoming calls within SLAs, and to transfer or log requests using ConnectWise.
  • To manage cases effectively to ensure that clients are kept up to date with progress.
  • Ensure each case status is kept up to date in ConnectWise and is closed off or reassigned as appropriate.
  • To seek advice from your Team Leader and Service Desk colleagues as necessary in order to ensure technical issues are addressed appropriately, and to escalate matters in a timely manner if it becomes necessary.
  • To work as part of a team in order to assist colleagues, to cover for absences, etc. in order to ensure that Company standards are maintained and objectives met.
  • To follow the course requirements for the appointed apprenticeship scheme, keeping up to date with course work and individual studies, through utilising time assigned whilst at work as well as studying outside of work.
  • To comply with the company’s Information Security Management System (ISMS) and all relevant policies to ensure that information security is maintained at all times.

Annual wage : £15,000 Working week Monday to Friday Working hours 7:30am-18:30pm on a shift rota basis Desired skills and personal qualities

  • Communication skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Written and verbal skills
  • Competent IT user
  • Keen interest in IT

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Information Communications Technician Level 3 supported by 121 skills coach and online learning platform. With virtual classrooms.
  • Functional Skills Maths and English Level 2 if required 

What is the expected career progression after this apprenticeship?

  • Career progression within organisation

Company

Babington is a leading professional training course, apprenticeships and traineeships provider. Transform your career or organisation with us.

Company info
Website
Telephone
07796750246
Location
55 Colmore Row
Birmingham
West Midlands
B3 2AA
GB

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