Business Support Assistant - Apprenticeship

Job summary

Are you a looking for a new opportunity to work in an organisation that will help you develop and achieve your goals to become the best you can be? If so, you're in luck.

Midlands Partnership NHS Foundation Trust has an opportunity to join our Older Adult Community Team. We are an award-winning team and when you come to work with us, we will help you reach your full potential. Not only that, we will actively seek opportunities to share the great things you are doing, with others locally, regionally, and nationally.

You'll join a team who support Older Adults with their Mental Health and individuals who may have a memory impairment, and you'll join a Trust that puts people at the heart of what we do. You will be working directly with the Business Support Team who offer assistance and support to the wider team and the management team.

Your career with us will be enjoyable and rewarding as you develop specialist skills and make a real difference for some of the most vulnerable people in society.

It's a career that you can take pride in and enjoy, and together we can make life better for our communities.

Main duties of the job

• Provide administrative support to the Business Support Officer and the wider Business Support Team in the retrieval of information in relation to key performance indicators.
• Provide a full range of office support systems including photo-copying and scanning.
• Collate and input data in a timely manner into both manual and electronic systems.
• To interpret simple spreadsheets, have a good eye for detail and be able to spot data errors.
• Prioritise own workload and meet deadlines in order to meet the requirements of the post.
• To open, sort and distribute post (incoming and outgoing), faxes, memos and other messages.
• To be proficient in the use of Microsoft Office programmes including Word, Excel, PowerPoint, and Outlook.
• Handle incoming and outgoing telephone calls in a polite and efficient manner, referring telephone queries to a more senior colleague where appropriate. Taking accurate messages and passing them to the appropriate person in a timely manner.
• To assist the Business Support Officers in the general preparation of meeting paperwork and support minute taking as and when required.
• Support with regular stock checks and ordering/receipt of office stationery.
• To be available for regular supervision by the Business Support Officer.
• To participate in training and workshops in order to achieve NVQ qualification any other training relevant to role.
• Complete surveys as required e.g. staff survey.
• Demonstrates own activities to new or less experienced employees.

About us

Midlands Partnership NHS Foundation Trust is an award-winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.

We pride ourselves on the services provided to support with the well-being of all of our employees both physically and mentally and offer counselling support and lifestyle information. Opportunities for flexible working are also available depending on the role. We encourage career development provided by in house training programs and coachinsupport. As

As part of our strong commitment to equality, diversity, and inclusion, we welcome applications from candidates who meet the specific criteria, regardless of race, gender, religion, sexual orientation, age, physical and/or mental disability or offending background. We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.

Date posted

24 November 2022

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 to £21,318 a year pa pro rota

Contract

Apprenticeship

Duration

18 months

Working pattern

Full-time

Reference number

301-SB-22-4781101

Job locations

Park House

Cannock

WS11 1JN

Job description

Job responsibilities

The post-holder will be part of a team, responsible for providing a quality administrative service to the Community Mental Health Services supporting the Business Support Officers in the monitoring of performance against the Trusts key performance indicators. To meet the needs of the service, the post holder may be required to work in other administrative areas as appropriate as directed by the line manager.

What you will get:

• An annual salary of up to £21,318 (37.5 hours per week) depending on experience
• 35 - 41 days annual leave including bank holidays(depending on length of service)
• Ongoing career development and training
• NHS Pension Scheme one of the most comprehensive and generous schemes in the UK
• Wellbeing support, such as access to the MPFT Staff Psychology Service, and additional wellbeing days, along with activities throughout the year
• Annual recognition event recognising our employees who live and breathe our values
• Flexible working opportunities

There is also a range of other benefits including retail discounts and special offers, a cycle to work scheme, an annual leave purchase scheme, and much more!

Things that you will have:

• Opportunity to complete a Diploma in Customer Service level 2
• Maths and English GCSE
• Strong team-working skills
• A high level of self-motivation and a flexible approach
• A positive attitude and be naturally caring and compassionate
• A commitment to high-quality care and values and evidence-based practice
• Excellent teamwork skills, and professionalism

Job description

Job responsibilities

The post-holder will be part of a team, responsible for providing a quality administrative service to the Community Mental Health Services supporting the Business Support Officers in the monitoring of performance against the Trusts key performance indicators. To meet the needs of the service, the post holder may be required to work in other administrative areas as appropriate as directed by the line manager.

What you will get:

• An annual salary of up to £21,318 (37.5 hours per week) depending on experience
• 35 - 41 days annual leave including bank holidays(depending on length of service)
• Ongoing career development and training
• NHS Pension Scheme one of the most comprehensive and generous schemes in the UK
• Wellbeing support, such as access to the MPFT Staff Psychology Service, and additional wellbeing days, along with activities throughout the year
• Annual recognition event recognising our employees who live and breathe our values
• Flexible working opportunities

There is also a range of other benefits including retail discounts and special offers, a cycle to work scheme, an annual leave purchase scheme, and much more!

Things that you will have:

• Opportunity to complete a Diploma in Customer Service level 2
• Maths and English GCSE
• Strong team-working skills
• A high level of self-motivation and a flexible approach
• A positive attitude and be naturally caring and compassionate
• A commitment to high-quality care and values and evidence-based practice
• Excellent teamwork skills, and professionalism

Person Specification

Qualifications

Essential

• Maths GCSE
• English GCSE

Experience

Essential

• Experience of using Microsoft Office

Person Specification

Qualifications

Essential

• Maths GCSE
• English GCSE

Experience

Essential

• Experience of using Microsoft Office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

Park House

Cannock

WS11 1JN

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)

Employer details

Employer name

Midlands Partnership NHS Foundation Trust

Address

Park House

Cannock

WS11 1JN

Employer's website

https://www.mpft.nhs.uk (Opens in a new tab)