Digital Administration Support Apprentice

About the apprenticeship

Duties

Your role will provide administrative assistance which will include processing patient information relating to concerns and compliments. Logging concerns on the Once for Wales complaint management system and recording and maintaining date on complaint records. Acting as first contact for enquiries, in person and by phone, taking messages and redirecting them to the appropriate section or member of staff and other general administration duties.

Requirements

Skills

Working knowledge of Microsoft IT Packages
Work Experience
Good communication skills
Ability to work as part of a team
Self-motivated and enthusiastic
Flexibility regarding shift pattern
Ability to travel between sites in a timely manner
Ability to speak welsh

Qualifications

GCSE's X 5 Grades (A-C) including Maths & English

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Associated Community Training Ltd

Training provider course:
Digital Application Support Level 2

About the employer

Woodland House
Maes Y Coed Road
Cardiff
Cardiff
CF14 4TT

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

to be confirmed