Your role will provide administrative assistance which will include processing patient information relating to concerns and compliments. Logging concerns on the Once for Wales complaint management system and recording and maintaining date on complaint records. Acting as first contact for enquiries, in person and by phone, taking messages and redirecting them to the appropriate section or member of staff and other general administration duties.
Working knowledge of Microsoft IT Packages Work Experience Good communication skills Ability to work as part of a team Self-motivated and enthusiastic Flexibility regarding shift pattern Ability to travel between sites in a timely manner Ability to speak welsh
GCSE's X 5 Grades (A-C) including Maths & English
Welsh Spoken Skills: No Welsh Written Skills: No
Training provider: Associated Community Training Ltd
Training provider course: Digital Application Support Level 2
About the employer
Woodland House Maes Y Coed Road Cardiff Cardiff CF14 4TT
Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.