IT Support Apprentice

About the apprenticeship

Duties

• Deal with simple and routine enquires from internal and external customers in a professional manner, following established procedures, referring complex enquires to relevant staff members, ensuring all relevant facts and information needed is recorded and passed on
• Assist in the maintenance of routine records, updating databases as required, supporting the analysis of routine data/information as required
• Work on own initiative on set tasks ensuring standard guidelines and procedures are adhered to, recognising when to refer a problem to others.
• Take an active role in the team and support the team to achieve its objectives
• Ensure that IT workspaces are maintained through cleaning and undertaking routine care of area, machinery and equipment
• Ensure that IT workspaces are prepared for use by others, setting up and clearing away equipment, materials and supplies, transporting items as needed

Additional information

To provide general technical assistance to others through working within University IT and by completing a training programme as set out by University IT in conjunction with the training provider as part of an apprenticeship scheme with a view to obtaining skills and expertise in ICT and ICT administration activities within higher education.

Requirements

Skills

Ability to show initiative in solving problems when needed
Knowledge, Skills and Experience
Experience of using and carrying out basic maintenance equipment and machinery
Experience of using appropriate IT and Microsoft office packages
Customer Service, Communication and Team Working
Ability to deal with customers and other employees in a professional manner
Ability to work individually or as an effective team member, providing support and encouragement to other team members where necessary
Ability to deal promptly, effectively and courteously with requests for information or service
Planning, Analysis and Problem Solving
Ability to follow instructions and work independently within set procedures / practices
Ability to show a well organised approach to work
Other
A willingness to undertake further training and development
Desirable Criteria (if appropriate)
Experience of other operating systems e.g. Linux, MacOS and programming.
NVQ Level 2
Fluency in Welsh, written and oral

Qualifications

Basic Numeracy and Literacy with a minimum of 5 GCSEs level A*-C, including Maths & English

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Apprenticeship Learning Solutions Ltd

Training provider course:
IT, Web, Software and Telecoms Professional level 3

About the employer

Cardiff University
Cardiff University
70 Park Place
Cardiff
Cardiff
CF10 3AT

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Shortlisted candidates (based on evidence of suitability to role via application and CV) will be required to attend an online panel interview and participate in online technical test.