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Apprentice Service Adviser - Administration

Watts Truck and Van Centre
Watts Truck and Van Centre Whittle Road Cardiff Cardiff CF11 8AT
National minimum wage
Closing date
8 Dec 2022

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About the apprenticeship


Service Advisor - Job Duties

1. Main function is the effective operation of the Service Reception to ensure the efficient and profitable loading of the workshop.
2. Attain the highest standards of work within your department.
3. Booking in work and controlling the loading register.
4. Raising job cards and ensuring the correct information is filled out.
5. Completing the correct details on job card envelope system.
6. To monitor credit control reports for the customers status and to ensure work falls within the customers agreed credit limit.
7. Monitor completed job cards and pass through to Administration Department ensuring that all job cards are accounted for.
8. Control and monitor factory recalls
9. Liaise with Assistant Service Manager/Foreman on workshop loading, work-in-progress and any technical queries.
10. Plan and update service planners and records.
11. Liaise with customers giving information on job completion, new costs and taking names or order number, preferably both.
12. Planning and applying for annual Truck MOT tests and keeping the customer informed.
13. Liaise with the Sales Department regarding their requirements and organize effectively sale preparation work.
14. Ensure all telephone calls are dealt with efficiently, politely and to portray a “Good Customer Caring” Company.
15. Ensure workshop hours are booked onto system daily.
16. Before customers vehicles are released, making sure that the relevant information is completed.

Additional information

Hours of work
Monday to Friday 8am - 5pm to begin, then moving onto alternating weeks of 7am - 4pm and 8:30am - 5:30pm



Good communication skills both verbal and written.
Good team working skills.


GCSE English & Maths (C or above ideally)


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Focus On

Training provider course:
Diploma in Business Administration

About the employer

Watts Truck and Van Centre
Whittle Road
CF11 8AT

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

In person at employer address
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