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ICT Support Apprentice

QA Apprenticeships
Radstock, Somerset
£12,000 - £15,000 per annum.
Closing date
30 Dec 2022

View more

Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
12-18 months

Job Details

Employer description:

Apollo Technology is a privately owned company established in January 2010. 

 We are based in Radstock, near Bath where we have brand new bespoke offices and workshop. We provide IT solutions to schools and education centres, as well as businesses usually within a 40-mile radius of Radstock. 


We are now looking for an eager candidate to join us as an IT Apprentice. 


£12,000 - £15,000 per annum. 

Main role / Responsibilities [will include but not be limited to]:

  • Answering phone calls and emails relating to support queries.
  • Work through tickets that have been assigned and support the IT support team with queries.
  • Updating internal systems - Accurate updates on tickets and other systems to help you and others in the workplace.
  • Customer site visits for IT set up and maintenance tasks.
  • Time keeping - Arrive at the office or customer site in plenty of time to start work promptly, if booked on remote work be ready to start on time.
  • Own Calendar - Check calendar in plenty of time to know what the following week has in store. 

What we are looking for:

Desirable skills:

  • Good communicator
  • Good timekeeper
  • Good customer service skills
  • Good understanding of hardware and software
  • Good telephone manner

Personal qualities:

  • Smartly dressed
  • Works well on own as well as in a team
  • Professionality
  • Ability to manage your own time in accordance with the work set. 

Entry requirements:

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

  • 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Company perks:

  • Our office is part of a modern development in Radstock with pleasant outlook onto pedestrian area with maintained planting. 
  • Outside seating provides a nice area to relax during breaks.
  • There is free parking just a few minutes’ walk and local shops and food outlets.  We also have access to a secure bicycle store.
  • We do have full kitchen facilities and also a full-size pool table which is used daily.
  • We offer a company pension and holiday entitlement increases with length of service. 

Future prospects:

The apprentice will be considered as a real team member, and they will be able to make a real impact in the company growth in terms of IT.

After successful completion of the apprenticeship, the apprentice will be offered a permanent position if we are the right fit for each other.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 


QA Apprenticeships is the first Ofsted 'Outstanding' rated IT apprenticeships provider, as well as 3-time consecutive winner of Apprenticeship Programme of the Year (2012, 2013 and 2014). According to Ofsted, we deliver "world-class" apprenticeship programmes with "exceptionally well qualified" staff. Most of our apprentices "deliver a high standard of work for their employers and exceed expectations, often finding better ways of working and reducing costs".

Why choose QA Apprenticeships?

  • The first IT apprenticeships business rated Ofsted Outstanding
  • 100% of QA apprentices have jobs from day one of their 12–14 month apprenticeship programmes
  • 94% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average (National Apprenticeship Service 2012)
  • We have won the coveted Apprenticeship Programme of the Year award for three consecutive years at The Learning Awards 2012, 2013 & 2014
  • Leading apprenticeship partner for Microsoft, Oracle, HPE, Cisco and Association of Project Management


Find Us
Rath House 55-65 Uxbridge Road

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