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Customer Service Apprentice

Kent Training & Apprenticeships
Greenhithe, Kent
£5.00 - £6.00 per hour,
Closing date
29 Dec 2022

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Sales / Customer Service
Role Type
Apprenticeship, Intermediate
Start Date
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Employer Description

ACS is a limited company. Founded in 1979, initially as a security distribution and consultancy service serving the emerging access control sector of the UK security industry, ACS has been manufacturing and designing microprocessor-based security systems since the mid 1980’s. The company was incorporated in 2002 after 21 successful years trading as a partnership.

Travel Information:

7 mins walk from Greenhithe Station

Description of Vacancy

An exciting position has become available for a full-time Customer Service Apprentice in the security industry sector based at Greenhithe. We are a small successful company, and you will be involved in all aspects of the business providing you with excellent all-round experience.

We are a small busy business so you will be required to get involved in all aspects of customer service to support our customer base and our office team.

Duties will include:

  • Provide excellent customer service via e-mail, telephone and internal messaging systems
  • Answering telephone and email enquiries promptly and efficiently
  • Day to day use of Microsoft Office- Outlook, Word and Excel
  • Maintaining the Customer Services email inbox
  • Ordering parts
  • Raising purchase orders
  • To receive and check sales orders and liaise with Production Team
  • Maintain stock levels, book in deliveries and update stock figures
  • Producing Delivery Notes, Courier Labels, assist with packing and raise invoices for Sales Orders
  • Supporting other parts of the business on an ad-hoc basis as directed by management
  • Helping with customer issues, after care and service recovery
  • Data organising/reporting
  • Analysing customer satisfaction


£5.00 to £6.00 ph depending on age and experience


Full Time (37 ½  hour per week)

9.00 am – 5.00 pm

Half hour for lunch

Annual Leave – 23 days plus 8 Bank Holidays

20% paid time during working hours is given to complete training, referred to as “Off the Job Training”

Skills Required

  • Good telephone manner
  • Good IT skills
  • 5+ GCSE’s pass grade including Maths & English preferred
  • Lives within a commutable distance
  • Willing to learn and has a keen interest in developing a career
  • To gain knowledge of our extensive range of products
  • Candidate must be organised and able to work independently as well as in a team
  • Well organised
  • Excellent attention to detail

Personal Qualities

  • Positive attitude with a strong work ethic
  • Presentable and well-spoken
  • Driven and determined individual
  • Punctual
  • Enthusiastic, self-motivated

Qualifications Required

GCSE Level 4/grade C minimum in English or Maths

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Standard – Customer Services Practitioner Level 2 Standard will establish an Apprentice’s skills to deliver high quality service to customers both internally and externally. The Apprenticeship will incorporate knowledge of customers and the customer experience, understanding the organisation, its products/services and their role and responsibilities.

Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

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