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Elective Access Officer Apprentice

Employer
NHS England Apprenticeships
Location
London
Salary
Competitive salary
Closing date
8 Dec 2022

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Job Details

Job summary

Elective Access Officer

We are looking for an Referral to Treatment, validation and an e-RS officer or apprentice who will support divisional teams to deliver compliant waiting times through effective pathway validation and maintenance processes.

The successful candidate will be an individual who can demonstrate a good understanding of Referral To Treatment (RTT) and non-RTT Waiting List validation, e-RS and able to demonstrate their ability to support the development of others.

This role offers a good opportunity for close-working with divisional teams to ensure we deliver elective activity in an effective way and provide timely care for our patients.

Candidates can qualify for an Apprenticeship as part of this role...

Apprenticeshop overview - To undertake a 22 month development programme in either Business Administration - Access and Performance, or Improvement Technician dependent on experience through work based learning and by attending regular training sessions. Supervision and support will be provided during all tasks, enabling the apprentice to work within the organization to gain experience, confidence and to deliver effective and safe patient focused support, to the designated team.

Main duties of the job

The post holder will be responsible for investigating patient pathways in accordance with national and local guidance and validation of data used to measure the Trust's compliance with Referral to Treatment (RTT) national returns for admitted, non-admitted and incomplete performance.

The post holder will provide timely information to Trust Managers to ensure national targets are not breached.

The post holder will work to ensure data completeness and quality, using all networks and resources to expedite efficient patient pathways. The post holder will support the management of referrals through the E-RS system.

The post holder will provide clear guidance and training to all staff on the effective validation of RTT data and complete audits as part of a continuous cycle for improvement in data quality and pathway monitoring.

About us

North Middlesex University Hospital is one of London's busiest acute hospitals, serving more than 350,000 people living in Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.

Every day, on average, we see 500 patients in A&E; 15 babies are born in our maternity unit; about 450 inpatients are cared for on our wards; about 50 patients have major or minor surgery in one of our 10 operating theatres; and about 800 people attend our outpatients clinics.

We provide a full range of adult, elderly and children's services across medical and surgical disciplines. Our specialist services include stroke, HIV/AIDS, cardiology (including heart failure care), haematology, diabetes, sleep studies, fertility and orthopaedics. Our sickle cell and thalassaemia department is nationally recognised as a leading centre for these diseases.

At North Middlesex University Hospital, you'll find a team that truly believes in living our values in everything we do. We are caring, we are fair and we are open.

Date posted

29 November 2022

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,057 to £30,390 a year per annum inclusive of HCAS

Contract

Apprenticeship

Duration

22 months

Working pattern

Full-time

Reference number

393-NMUH-352

Job locations

North Middlesex University Hospital NHS Trust

Sterling Way

London

N18 1QX

Job description

Job responsibilities

Administration and Service Improvement
  • Provide administrative support at meetings relating to 18 week pathways and providing statistics and information as required for Access and Performance meetings.
  • To prepare RTT report for discussion and analysis at the weekly PTL Meeting.
  • To conduct weekly and monthly audits on RTT pathways, data quality and OHNC reports.
  • Effectively coordinate the tracking of the administrative pathway to ensure that all steps on the patient pathway are booked and recorded appropriately.
  • To support service improvement to streamline all steps on the patient pathway and improve quality and timeliness of patient care.
  • To develop a good understanding across a range of Health Record functions including locating and retrieval of case notes, use numeracy and analytical skills in tracking and locating them.

  • Referral To Treatment (RTT) and Non Referral To Treatment

  • To ensure all data relating to the monitoring of the 18 week pathway for patients is collated and processed in accordance with national and local timescales for submission of data
  • To have knowledge and understanding of operational processes, practices, protocols and new legislative changes in particular around 18 week pathway rules and RTT measurement.
  • To assist operational managers in the validation and performance management of PTL monitoring, ensuring booking, data recording, clinic and elective admissions outcomes of the patient pathways are proactively managed in order to achieve 18 week targets.
  • To ensure that all patients are tracked effectively throughout their 18 Week episode of care and that any problems, and blockages are identified in a timely way for remedial actions that ensure patients dont breach their 18 Weeks and other Access targets and KPIs.
  • To validate patient pathway reports in time to meet the weekly and monthly timescale for the submission of RTT data.
  • Where appropriate to liaise with other departments and external providers for patients being referred as an onward/tertiary referral ensuring the patients journey is planned booked and coordinated within a specified time limit.
  • To routinely monitor and validate the Outpatient and Inpatient Waiting Lists for inaccuracies, inconsistent and incomplete data and amend accordingly.
  • To highlight potential breaches to patient pathway coordinators/booking and admissions staff in order to bring forward appointment/admission dates.
  • To support the management of the Trust e-RS system, and effective processing of referrals received through the system.
  • Make transactional changes on Trust systems in line with RTT guidance and the Patient Access Policy.
  • The post holder must have good organisational skills to ensure the validation deadlines are met for the weekly and monthly targets.
  • To undertake specific patient pathways projects and other duties relevant to the post as directed by the Head of Elective Access.


  • Job description

    Job responsibilities

    Administration and Service Improvement
  • Provide administrative support at meetings relating to 18 week pathways and providing statistics and information as required for Access and Performance meetings.
  • To prepare RTT report for discussion and analysis at the weekly PTL Meeting.
  • To conduct weekly and monthly audits on RTT pathways, data quality and OHNC reports.
  • Effectively coordinate the tracking of the administrative pathway to ensure that all steps on the patient pathway are booked and recorded appropriately.
  • To support service improvement to streamline all steps on the patient pathway and improve quality and timeliness of patient care.
  • To develop a good understanding across a range of Health Record functions including locating and retrieval of case notes, use numeracy and analytical skills in tracking and locating them.

  • Referral To Treatment (RTT) and Non Referral To Treatment

  • To ensure all data relating to the monitoring of the 18 week pathway for patients is collated and processed in accordance with national and local timescales for submission of data
  • To have knowledge and understanding of operational processes, practices, protocols and new legislative changes in particular around 18 week pathway rules and RTT measurement.
  • To assist operational managers in the validation and performance management of PTL monitoring, ensuring booking, data recording, clinic and elective admissions outcomes of the patient pathways are proactively managed in order to achieve 18 week targets.
  • To ensure that all patients are tracked effectively throughout their 18 Week episode of care and that any problems, and blockages are identified in a timely way for remedial actions that ensure patients dont breach their 18 Weeks and other Access targets and KPIs.
  • To validate patient pathway reports in time to meet the weekly and monthly timescale for the submission of RTT data.
  • Where appropriate to liaise with other departments and external providers for patients being referred as an onward/tertiary referral ensuring the patients journey is planned booked and coordinated within a specified time limit.
  • To routinely monitor and validate the Outpatient and Inpatient Waiting Lists for inaccuracies, inconsistent and incomplete data and amend accordingly.
  • To highlight potential breaches to patient pathway coordinators/booking and admissions staff in order to bring forward appointment/admission dates.
  • To support the management of the Trust e-RS system, and effective processing of referrals received through the system.
  • Make transactional changes on Trust systems in line with RTT guidance and the Patient Access Policy.
  • The post holder must have good organisational skills to ensure the validation deadlines are met for the weekly and monthly targets.
  • To undertake specific patient pathways projects and other duties relevant to the post as directed by the Head of Elective Access.


  • Person Specification

    Education, Training & Qualifications

    Essential

    • Level 2 Literacy and Level 2 Numeracy
    • Educated to GCSE level standard or equivalent experience


    Desirable

    • Business Administration Level 2 qualification


    Knowledge & Experience

    Essential

    • Good working knowledge of PAS and IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes.
    • Knowledge of Referral to Treatment rules and national targets
    • Knowledge of admitted and non-admitted waiting list management
    • In-depth knowledge of the E-RS electronic referral system
    • Previous experience of supporting the development of others
    • Good understanding of medical terminology
    • Understanding of Confidentiality and Data Protection Act


    Trust Values

    Essential

    • Demonstrable ability to meet Trust values

    Person Specification

    Education, Training & Qualifications

    Essential

    • Level 2 Literacy and Level 2 Numeracy
    • Educated to GCSE level standard or equivalent experience


    Desirable

    • Business Administration Level 2 qualification


    Knowledge & Experience

    Essential

    • Good working knowledge of PAS and IT Microsoft Packages such as Outlook, Word, Excel and other relevant programmes.
    • Knowledge of Referral to Treatment rules and national targets
    • Knowledge of admitted and non-admitted waiting list management
    • In-depth knowledge of the E-RS electronic referral system
    • Previous experience of supporting the development of others
    • Good understanding of medical terminology
    • Understanding of Confidentiality and Data Protection Act


    Trust Values

    Essential

    • Demonstrable ability to meet Trust values


    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Certificate of Sponsorship

    Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

    From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

    Additional information

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Certificate of Sponsorship

    Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

    From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

    Employer details

    Employer name

    North Middlesex University Hospital NHS Trust

    Address

    North Middlesex University Hospital NHS Trust

    Sterling Way

    London

    N18 1QX

    Employer's website

    https://www.northmid.nhs.uk/ (Opens in a new tab)

    Employer details

    Employer name

    North Middlesex University Hospital NHS Trust

    Address

    North Middlesex University Hospital NHS Trust

    Sterling Way

    London

    N18 1QX

    Employer's website

    https://www.northmid.nhs.uk/ (Opens in a new tab)

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