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IT Support Apprentice (Pentest People)

Estio Training
LS2 7EH, Leeds
This will be Apprenticeship minimum wage
Closing date
30 Dec 2022

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Role Type
Start Date
12-18 months
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Job Details

Level 3 Information Communications Technician

About the company:

Pentest People are a UK-based security consultancy focusing on bringing the benefits of Penetration Testing as a Service (PTaaS) to all its clients.

Job Description:

This new position within Pentest People will be working alongside the Internal Systems Consultant who is responsible for all systems, software, maintenance, customer care alongside other duties. The IT Support Apprentice will support the Internal Systems Consultant with these tasks alongside supporting with Asset Management, PC setup, new and exciting projects and daily IT Support.

The job is fast paced has different challenges everyday working alongside members of staff who will push and challenge you to become an amazing First Line Support IT Apprentice.

Within Pentest People you will have the opportunity to learn new skills, perform talks, attend conferences and have amazing personal development. Working alongside Penetration Testers you will also have the opportunity to shadow first class consultants and gain skills nowhere else could offer.

Your duties and responsibilities in this role will consist of:

  • Supporting the Internal Systems Consultant. Auditing physical assets. Supporting in the running and maintenance of software, applications and physical assets. Client Support - first line. Internal support for staff members ranging in technical capability. Supporting ticketing systems. Data processing. Script/Coding.
  • Networking. Other Duties.


• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Math’s)

• A-Levels/B-Tec A*-C or equivalent desirable.

Skills Required:

  • Natural aptitude to technology and computing. Clear speaker. Excellent customer service skills. Excellent level of written English. Excellent attitude to learning. Excellent attitude to work. Coding experience (desirable not required).

Personal qualities:

  • Attention to detail. Excellent time keeping. Ability to meet deadlines. Aptitude to learning. Ability to be pushed out of your comfort zone.

Future prospects:

The role offers long term security and the opportunity to progress into a permanent position and developer your skills in many areas to broaden your horizons.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage. Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards. Support the information systems needs for your business.


We are an IT and Digital apprenticeship provider, specialising in bringing high quality training to digital apprenticeships across England. We offer level 3 and 4 apprenticeships in IT, Software Development, Software Testing, Cyber Security, Data Analysis, Digital Marketing and Business Analysis.

We bring people together: we partner with employers to create digital apprenticeship opportunities, and work hard to find the talent to fill these roles.
We bring new skills to the nation: our trainers have all worked within the industry, so they’re the best people to transfer the skills you need.

We help you start your dream career: our digital apprenticeships provide you with the skills and qualifications, as well as the experience, you’ll need to kickstart your career in an industry you love

Find Us
01133 500 333
Estio Training
Leeds House
2 New Lane
LS11 5EB
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