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Business Administration Apprenticeship - Customer/Employer Communication

Employer
Professional Apprenticeships
Location
Stroud, Gloucestershire
Salary
£12,000 - £14,000 depending on experience
Closing date
16 Dec 2022

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Job Details

We have an exciting opportunity for an ambitious and goal-striving individual to join our team at Standguide.

Standguide is a big company with just under 3000 employees, supporting individuals with getting back to work, gaining qualifications and providing business mentoring. They help companies recruit and train their staff, as well as grow their business. The development opportunities at this company are endless.

You’ll be part of the Restart Team, helping individuals who have been out of work for 9+ months find employment. You will be assisting with workshops, job advertisements and searches, as well as administration and communication tasks. If you’re confident, good with people, and like to take on challenges, this could be just the role for you.

Benefits:

  • Team socials & activities
  • Generous holiday allowance
  • Fantastic working environment
  • Progression opportunities
  • Competitive pay
  • Scope for salary increases
  • Development opportunities & progression
  • Family feel

Job responsibilities:

Being part of a friendly and supportive team, you will be trained for a variety of database administration and customer and employer contact activities as detailed below:

  • Assisting participants with general queries via telephone & in-person
  • Setting initial action plans & booking relevant appointments for new participants
  • Ensure all relevant paperwork is accurately provided by participants, e.g. CV, right-to-work ID, etc.
  • Complete discovery meetings
  • Enter participant referrals onto the CMS
  • Send welcome calls & emails
  • Meeting and greeting participants into the office
  • Keep staff & visitor attendance logs fully completed
  • Keep CRM up to date with comments and outcomes of participant meetings
  • Ensure the filing of appropriate documents and any required daily paperwork, e.g. discovery paperwork, invoices etc.
  • Handling petty cash for day-to-day use
  • Complete/send any post or office paperwork as needed
  • Order and maintain stock of important paperwork and stationery
  • Taking meeting minutes
  • Upload jobs, workshops, advertisements, etc. onto notice boards
  • Follow up on potential job opportunities for participants
  • Assist with job search groups and workshops as needed.

Business Administrator training:

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:

  • Project management
  • Systems & processes
  • Business structures and so much more.

You will undertake the ground-breaking Professional Apprenticeships Business Administrator Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. We also boast the highest Ofsted rating, which only a select few training providers in the region have.

The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about:

  • Business communication
  • Organisation
  • Managing change
  • Problem-solving & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Essential skills & abilities:

  • Ability to work under pressure and meet deadlines
  • Ability to multi-task & prioritise
  • High level of attention to detail
  • Excellent decision-making skills.
  • Positive mindset
  • Great communication & people skills
  • Goal-striving & ambitious

Desired skills:

  • 1 year’s customer service experience, both on the phone and face-to-face
  • 1 year’s experience in data entry and CRM software use (desired and not essential. Will be taught)
  • Advanced knowledge of Excel and Microsoft Word (desired and not essential. Will be taught)

Qualifications:

  • 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Progression:

Standguide offer long-term security and the opportunity to progress and specialise in a certain department if you show the right skills.

They value passion, work ethic, and teamwork. Show your drive and willingness to learn, and upon successful completion of your apprenticeship, there will be opportunities to grow within the business.

Company

We're Professional Apprenticeships, a South West based apprenticeship provider, with a mission to help applicants find and secure their dream apprenticeship! 

Although we have over 50 years’ experience between us now, we were once former apprentices ourselves. So we know first-hand the possibilities unlocked by a well-planned apprenticeship.

There are many misconceptions about apprenticeships. Today young people visualise apprenticeships as a viable alternative to university. Over 8,000 local businesses employ apprentices to further develop their workforce.

We place more emphasis on the recruitment and matching process to ensure that both the young person and business can be sure they find the perfect match.

Check out our current apprenticeship vacancies now!

Find Us
Telephone
0117 422 4000
Location
Filwood Green Business Park, 1 Filwood Park Ln,
Bristol
Bristol
BS4 1ET
GB
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