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Customer Service Apprentice - Dental

Employer
NHS England Apprenticeships
Location
Aldershot
Salary
Competitive salary
Closing date
11 Dec 2022

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Job Details

Job summary

The post holder will work as part of the Team, providing admin and clerical support, contributing to the smooth running of the administration service. They will work using their own initiative to work on specified tasks and obtain support and advice from the Business Administrator when required.

Main duties of the job

Word processing of correspondence eg. letters, reports, forms, tables, agendas, minutes & presentation material using appropriate I.T. packages

To send letters & compose routine basic letters within sphere of responsibility.

To use Trust email & intranet systems as required

Answer daily enquiries made over the phone & in person, taking accurate messages. Ensuring messages are prioritised & passed on to the most appropriate person

To ensure that post is collected & distributed in accordance with local team agreement

Liaise with others on matters agreed within sphere of responsibility. On occasions may have to exchange confidential & sensitive information to team members

To maintain high standards of customer service by responding in a helpful & friendly manner to all interactions with colleagues, service users & other professionals

Carry out routine daily admin processes & which may involve retrieving information from electronic systems or from manual filing systems in accordance with Trust policies & procedures

Request & maintain levels of office stationery

Deal with maintenance requisitions, maintain the necessary paperwork & coordinate the ordering/delivery of supplies for the team when requested, seeking authorised signatory

Provide cover for absence & annual leave of other administrative staff if specified to do so by the Business Administrator.

About us

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you're looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

To deliver great care that is safe, simple and easy to access

To be a caring, flexible and supportive place to work

To deliver the best value for money

Our shared values support the development of a strong working culture. They breathe life into our organisation -- guiding and inspiring all of our actions and decisions. They enable us to be better at what we do and create a great place for our staff to work, whilst ensuring we provide the highest quality of care to our patients.

In creating our values, we spent time listening to our employees and members. Based on what people told us, we created our HEART values to reflect the deep belief that we are caring organisation at the centre of our community: Honesty, Everyone counts, Accountable, Respectful, Teamwork.

We are an accredited Real Living Wage employer.

We encourage and support our staff to be vaccinated as this remains the best line of defence against Covid-19.

Date posted

21 November 2022

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 a year

Contract

Apprenticeship

Duration

15 months

Working pattern

Full-time

Reference number

449-Team3-1035

Job locations

Cowes Special Care Dental Service

200 Newport Road

Cowes Isle of Wight

Isle of Wight

PO31 7ER

Aldershot Centre for Health

Hospital Hill

Aldershot

Hampshire

GU11 1AY

Job description

Job responsibilities

General Requirements

Ensure they and where appropriate their staff:
  • adhere to trust policies and procedures at all times,
    • comply with trust standing orders, standing financial instructions, policies, procedures and guidelines,
    • follow any policies and procedures in relation to infection, prevention and control
    • are aware of their responsibilities in relation to safeguarding children, and vulnerable adults, and the specific responsibilities placed on individuals who care for such clients/patients
    • take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination,
    • comply with the trust policy on confidentiality, and the Data Protection Act 2018 as amended, relating to information held manually or on computerised systems,
    • respect the confidentiality and privacy of clients and staff at all times,
    • maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, visitors and themselves, reporting any accidents or fault in line with trust policy,
    • fully participate in health and safety training,
    • participate in personal training, development, appraisal, and attend all relevant training courses as required.
    • comply with the professional body code of conduct
  • This job description seeks to outline the key duties and responsibilities of the post; it is not a definitive document and does not form part of the main statement of Terms and Conditions. The job description will be reviewed during the annual appraisal process.
  • The post holder may, with their agreement, which should not reasonably be withheld, be required to undertake other duties as required, which fall within the grading of this post, to meet the needs of this new and developing service.
  • Individuals who are required to hold a professional registration in order to practice must continue to be a member of their professional body throughout the lifespan of this job description. Such individuals will be required to notify the Trust immediately if their professional body limits or changes the terms of their registration.
  • This job description will be reviewed yearly as part of the annual individual appraisal, to ensure that it reflects the responsibilities of the post. No changes will be made without full consultation with the post holder.


Job description

Job responsibilities

General Requirements

Ensure they and where appropriate their staff:
  • adhere to trust policies and procedures at all times,
    • comply with trust standing orders, standing financial instructions, policies, procedures and guidelines,
    • follow any policies and procedures in relation to infection, prevention and control
    • are aware of their responsibilities in relation to safeguarding children, and vulnerable adults, and the specific responsibilities placed on individuals who care for such clients/patients
    • take all reasonable steps to manage and promote a safe and healthy working environment which is free from discrimination,
    • comply with the trust policy on confidentiality, and the Data Protection Act 2018 as amended, relating to information held manually or on computerised systems,
    • respect the confidentiality and privacy of clients and staff at all times,
    • maintain a constant awareness of health, welfare and safety issues affecting colleagues, patients, visitors and themselves, reporting any accidents or fault in line with trust policy,
    • fully participate in health and safety training,
    • participate in personal training, development, appraisal, and attend all relevant training courses as required.
    • comply with the professional body code of conduct
  • This job description seeks to outline the key duties and responsibilities of the post; it is not a definitive document and does not form part of the main statement of Terms and Conditions. The job description will be reviewed during the annual appraisal process.
  • The post holder may, with their agreement, which should not reasonably be withheld, be required to undertake other duties as required, which fall within the grading of this post, to meet the needs of this new and developing service.
  • Individuals who are required to hold a professional registration in order to practice must continue to be a member of their professional body throughout the lifespan of this job description. Such individuals will be required to notify the Trust immediately if their professional body limits or changes the terms of their registration.
  • This job description will be reviewed yearly as part of the annual individual appraisal, to ensure that it reflects the responsibilities of the post. No changes will be made without full consultation with the post holder.


Person Specification

Qualifications

Essential

  • Educated to GSCE Grade 4 or above in English and Maths or equivalent standard


Desirable

  • RSA 2 word processing/typing or equivalent
  • Completion of ECDL or equivalent


Experience

Essential

  • Previous typing/word processing experience
  • Previous experience of working in a constantly changing environment


Desirable

  • Previous work experience


Additional Criteria

Essential

  • Skills in the use of Windows based packages eg Word, Power Point, Outlook, Excel
  • Demonstrate accurate and tidy presentation of work
  • Good communication skills across all levels and disciplines both internally and externally
  • Able to develop and maintain good working relationships with a range of staff including different professional personnel
  • Ability to work as part of a team
  • Good telephone manner
  • flexible and adaptable at work in order to meet priorities
  • Ability to work under pressure
  • Good organisational skills
  • Ability to work without immediate supervision/prioritise and effectively manage own time
  • Understanding of personal health and safety responsibilities
  • Is able to follow and demonstrate our Solent HEART values. You can find these on our website: https://www.solent.nhs.uk/about-us/our-values/
  • Be able to demonstrate and understanding of the principles of equality, diversity, and inclusion and how they apply to staff and patients in a healthcare setting. Able to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level for the post
  • Able to travel to other Solent sites if required
  • Is able to work legally in the UK
  • Is able to work with children and vulnerable adults


Desirable

  • Understanding of the NHS and the Special Care Dental Service

Person Specification

Qualifications

Essential

  • Educated to GSCE Grade 4 or above in English and Maths or equivalent standard


Desirable

  • RSA 2 word processing/typing or equivalent
  • Completion of ECDL or equivalent


Experience

Essential

  • Previous typing/word processing experience
  • Previous experience of working in a constantly changing environment


Desirable

  • Previous work experience


Additional Criteria

Essential

  • Skills in the use of Windows based packages eg Word, Power Point, Outlook, Excel
  • Demonstrate accurate and tidy presentation of work
  • Good communication skills across all levels and disciplines both internally and externally
  • Able to develop and maintain good working relationships with a range of staff including different professional personnel
  • Ability to work as part of a team
  • Good telephone manner
  • flexible and adaptable at work in order to meet priorities
  • Ability to work under pressure
  • Good organisational skills
  • Ability to work without immediate supervision/prioritise and effectively manage own time
  • Understanding of personal health and safety responsibilities
  • Is able to follow and demonstrate our Solent HEART values. You can find these on our website: https://www.solent.nhs.uk/about-us/our-values/
  • Be able to demonstrate and understanding of the principles of equality, diversity, and inclusion and how they apply to staff and patients in a healthcare setting. Able to demonstrate personal commitment to challenging discrimination and promoting equalities, at an appropriate level for the post
  • Able to travel to other Solent sites if required
  • Is able to work legally in the UK
  • Is able to work with children and vulnerable adults


Desirable

  • Understanding of the NHS and the Special Care Dental Service


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Solent NHS Trust

Address

Cowes Special Care Dental Service

200 Newport Road

Cowes Isle of Wight

Isle of Wight

PO31 7ER

Employer's website

https://www.solent.nhs.uk/join-us/ (Opens in a new tab)

Employer details

Employer name

Solent NHS Trust

Address

Cowes Special Care Dental Service

200 Newport Road

Cowes Isle of Wight

Isle of Wight

PO31 7ER

Employer's website

https://www.solent.nhs.uk/join-us/ (Opens in a new tab)

Company

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