Business Administration Apprentice

Customers

Customers at Our Heart: Our Customers understand our values, difference and impact and choose to use us

Engages with internal and external people to provide an excellent level of customer service

Proactive in supporting and valuing GLL People

Communicates effectively with people, signposting them to the right activities and services to meet their needs

Responds quickly to and effectively to all queries and works hard to resolve issues professionally and effectively

Respects and values the diverse nature of our People and their local communities

Thinks of ideas to improve the quality of the services delivered to our People

Partners of Choice

Partners of Choice: Our Partners understand our values, difference and impact and want to work with us

Help deliver on our strong reputation for customer service and quality of training provision

Be an ambassador for promoting our people value proposition at external events and with key partners where required

Contribute to training partner relationships and approved training centre responsibilities, particularly with regard to the STA and RLSS.

Contribute to a reputation for the quality and calibre of GLL training in our sectors, demonstrating our Better People ethos and career opportunities as an employer of choice

Better Service

Better Choice for All: The champion of health, well being, physical activity and culture within our market sectors

Work with Training Officers and Manager to deliver the training plan based on compliance, welcome induction & CPD training requirements

Work with the people team to ensure that essential qualifications are recorded at the point of recruitment, enabling accurate training records and successful management of renewable qualifications.

Administrate the on-line systems to ensure a smooth and successful induction journey for new staff.

Administrate CPD offers that meet business requirements and learning community needs.

Utilise the digital systems on an ongoing basis to support operations, service quality and business performance.

Better Communities

Making a Difference: In the heart of communities, providing a real 'lifelong and lifestyle' offer

Help to assist in making sure that training opportunities are understood by our workforce and local communities as an important part of our Better People mantra and employer value proposition.

Ensure that EDI principles are delivered in the provision of training requirements.

Better People

More Than a Job: The best staff owned business in the UK

Help ensure that staff have access to training that ensures a skilled and competent workforce, to support continuous development, progression and career development.

Assist in creating a 'One GLL' understanding and learning culture amongst the workforce and a reputation as an organisation that demonstrates commitment to our people via our training offer.

Better Business

Business that Benefits Communities: The leading charitable social enterprise business

With the Training Officers support local partnership outcomes

Other

Act in accordance with, and actively promotes all GLL policies and standards.

Undertake any other duties commensurate with the post's level of responsibility or required particularly as a result of events outside of GLL's business control (pandemics etc).

Work flexibly in line with the needs of the business at peak flow times, evenings and weekends.

Deliver critical incident management as and when required.