IT Support Apprentice

02 Jan 2019
16 Jan 2019
Start Date
Learning Curve Group has a new opportunity for an IT support apprentice in the Doncaster area. This is a great chance to work within a friendly and supportive team, we also have other apprentices in this role, who can provide help as well as peer to peer support and guidance.

You will be working with our support team as part of our planned growth. The successful candidate will initially be responsible for providing support (full training is given) to our external clients who use our software through web, email, and telephone support.

Key Responsibilities, although the role will differ from time to time:

* Supporting existing customers through issue resolution

* Problem solving and communication

* First point of contact

* Triage and basic troubleshooting to identify issues and problems associate with the product

* Provide advice and analysis on performance and on the use of our product within the customers' business processes

* Perform functional analysis and support the product for our customers

* Communicating with, and advising existing users of varying skills and ability

* Quickly dealing with customer queries through our help desk support suite, and via phone assisting

* Quality assurance of our product of interim software releases- Interacting with middle level and managers across various clients- Help resolve problems across the products

* Aid development and documentation of the business processes

Desired skills:

* Enthusiastic with a willingness to learn

* Client focused with the ability to build relationships and get on with users

* Logical

* Well organised and practical

* Confident and eager to learn

* Eager to take responsibility

* Computer literate

Personal qualities:

* Able to pick up new concepts

* Excellent telephone manner

* Confident approach to any scenario

* Excellent time management and problem solving ability.

* Knowledge of SQL Databases

Desired qualifications:

* A good level of GCSE's (or equivalent)

Learning Curve Group will be the training provider for the apprenticeship programme. You will be enrolled onto the Level 3 Infrastructure Technician qualification and will be visited by one of our dedicated tutor's every 4/6 weeks who will guide you through the programme

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